Vision Real Estate - Provo, Utah

Hope S.

Daniel Morillo from salt lake has been a great employee of Vision Properties. He is very kind and professional when assisting with questions or concerns that I may have. With one of my issues that I was having he gave me many solutions to my problem in great depth and detail. The time he took to give me as much information as possible was impressive and greatly appreciated. Thank you Daniel!

Kristopher F.

I would like to share my experience to help caution anyone who might be considering renting from vision real estate. Over the year I was there I had several serious issues with the management of my property.
I had 4 different property managers in one year (2/2023-04/2024) because they either quit or were let go and was never informed not even once that they had switched my property manager.
I had repeated failed communications and ignored/mismanaged property maintenance repairs.
My locks had broken or failed, I had requested they be replaced and after finally getting someone out they failed to leave the new keys with me the property manager(Emily) forgot to drop them off so I went the weekend without keys to my house.
My washing machine in my washer dryer stackable failed. I also reported that the kitchen plumbing the washer was attached to had backing up issues and flooding. I reported it in September but eventually found out my property manager was “let go”. I was directed to a new property manager(Rachel) who got the maintenance request filed in October 2023. I went until February 2024 before getting the washer replaced. I have two small children ages one and three and this created much hardship for my family. Especially at $1474 a month for rent. NO ONE EVER CAME TO INSPECT OR CHECK THE PLUMBING.
I was never informed when my property manager quit or was let go.
When it came time to renew my current property manager(Noah) left abruptly without notice. I was switched to (Jody).
I was never sent my lease extension in February and found a new place. After an $80 application for my wife and I we were approved pending landlord verification. Jody had informed them I was locked into another year lease so I was passed up and the property I had applied for went to the next family. I never even recieved a sorry from vision.
At this point I felt as though I was being treated as an enemy for voicing my frustrations.
I moved out in April I cleaned very well and left the house in better shape than I had found it. My whole deposit is being absorbed by this company for “crayon on most of the walls”. I was charged $1200 for the damage to the walls. I attached photos in which you can clearly see scuffs on the walls in some spots and clearly no crayon. Be aware of this company and document everything every step of the way. I will be filing civil suit against vision so that they aren’t allowed to treat other the way my family was treated.

John

I just wanted to share my experience when my water heater went out. They sent one of there employees Sterling Lindsey to replace it. He was very professional and finished the job quickly. He also made sure to clean up after himself. He also double checked on his way out to make sure that I was satisfied with everything.

Matt H.

This was my first experience with vision Real estate property management and I am grateful Specifically to Sterling L. For his help. Not only that he fixed our furnace the professionalism and friendliness and attention to detail I was very ecstatic about the results. I was very impressed. Highly recommend!

Pace M.

Disclosure: I'm currently an employee of Vision Real Estate.

I've been with this company for a year now and there were some observations I thought are worth sharing:
Vision Real Estate truly has a phenomenal team working in every corner of the office. The entire team doesn't often get recognition for the work they perform and the difficulty of the tasks they are faced with.
- Allie at the front desk is always a welcoming face when you walk in the doors, she is attentive, conscientious, and meticulous when it comes to helping everyone inside and outside the office.
- We have administrators who work behind the scenes like Eli and Marie that make everyone's job easier through their thorough and detailed completion of tasks.
- Jade and Thomas are great at helping market all our properties with professional quality photos and listings across all of our syndicated sites.
- Our maintenance coordinators Deb and Brent work tirelessly (often on-call way into the night to deal with emergencies) and find vendors to fix maintenance issues for owners and tenants.
- The billing and accounting team Bob, Mike, and Nicolette all are amazing.
- The real estate agents JD and Kelli (and more) are so thoughtful and focused on the needs of their clients.

Vision Real Estate seriously is a great company to work for.
There is a shared "vision" to provide the best quality personal service while retaining the efficiency and resources of a larger company.

Chad R.

I had the pleasure of meeting Jay for a property tour, and the experience was exceptional. From start to finish, he was professional, knowledgeable, and genuinely focused on finding the best fit for my needs. His attention to detail and willingness to answer all my questions made the process smooth and enjoyable. I highly recommend him to anyone looking for a seamless real estate experience.

Theresa M.

My husband and I have always been looking for a place for our children. We've seen many places and dealt with a handful of agents, but nothing has ever interested us until we found this company and met Jay Crawford. Not only were we able to find the perfect place for our family, but Jay was very helpful and attentive to what we were looking for. He was not just friendly and patient, but he was also confident in his ability to find us the perfect place and he did. THANK YOU, JAY CRAWFORD!

Mike B.

I was beyond impressed with the skill and professionalism of Sterling. My water heater cut out. He was able to get it fixed in about half the time they thought, he was incredibly respectful working around my house, and took the time to so a full once over of everything else while he was here, just to make sure everything was fine. Turned my problem into a minor inconvenience.