Tidal Wave Response - Chamblee, Georgia

Lindsay B.

Tidal Wave was the second company that I dealt with after we had a slab leak under our hardwood flooring. The first company dropped the ball (and dragged their feet for 3 months) so my insurance adjuster gave me the number of Tidal Wave Response so I gave them a call.

Johnny got me scheduled with Billy within 2 days of our initial phone conversation. Billy is very kind and explained the entire process to us in detail. He even shocked me when he said they would only need a week to get the job done! (The other company told me 3 weeks).

Everyone I encountered was very kind and professional and they treated our home and belongings with care. They also delivered on their promise of 1 week for completion and I was thrilled! Our new floors are beautiful and our slab leak is now behind us.

I am keeping their information for any future leaks/restoration needs we may have. If I could leave more than five stars I would!

Gilnei M.

I can’t say enough good things about my experience with Tidal Wave Response during the reconstruction process. From the very beginning, their team made everything so much easier during what was a very stressful time. After dealing with water damage in my home, I wasn’t sure what to expect, but Tidal Wave Response really exceeded my expectations in every way.
Billy, in particular, was absolutely fantastic. From the first day, he was extremely professional and approachable. He took the time to explain each step of the reconstruction process in detail and kept me in the loop the entire time, which gave me a sense of confidence that everything was being handled properly. His expertise was evident in the quality of the work, and he made sure that nothing was overlooked. It’s clear that Billy truly cares about doing a great job, and that kind of dedication was really comforting to me as a homeowner.
The team at Tidal Wave Response was not only skilled, but they were also incredibly respectful of my space and made sure to minimize disruption while they worked. The communication throughout the entire process was excellent—whether it was updates on progress, explaining what came next, or answering any questions I had, they were always quick to respond and very clear in their explanations.
The reconstruction itself was done with such precision and care. The work was top-notch, and the results speak for themselves. My home looks as good as new, and I’m truly impressed with how they handled every detail.
If you’re ever in need of reconstruction services after water damage, I wholeheartedly recommend Tidal Wave Response. They turned what could have been a nightmare into a smooth and even positive experience. And with professionals like Billy on the team, you can trust that you’re in great hands!

Cedric F.

I was totally impressed with the professionalism and attentiveness both Colin and John showed toward my Claim/Project. I was made aware of each detail from the start (Mitigation) through the final task (Bathroom Vanity). We agreed on cost to service concessions. All of my concerns were addressed promptly and efficiently, I am very well pleased. I will always refer Colin/John/Tidal Wave, to everyone I know that could use their service.

Antonio W.

We had a ruptured water pipe in our kitchen ceiling. They came in and completed the mitigation process fast, so we decided to stay with Tidal Wave to complete the job. John, Mike and Colin were very accommodating. When the LVP flooring that was brought out the first time didn’t match the sample that we were shown, we were able to choose flooring from a source of our choice. That made us feel like we were in control of our own rebuild. I would recommend these guys. They are good at what they do. 👌🏾

Donna S.

I recently worked with Tidal Wave Response on mitigation, repairs and restoration for my home after a water leak caused substantial damage to multiple floors. Johnny, Billy, Suzanne and the entire team were great to work with. They responded almost immediately after the leak was discovered and managed the project from beginning to end exceptionally well. Billy is an awesome, Top Notch Project Manager! They provide high quality service, response and support. I highly recommend them! Thank you Johnny, Billy and team for taking such good care of my home!

Xiaoping S.

I had a pipe bust on 01/22/25 in my house, and water flooded to the entire first floor. Tidal Wave Response was asked to do mitigation and repair work. The crew got yo my house quickly, removed all damaged floor in the afternoon, and started drying in the evening. I worked with Mr. Billy Alford, he is very knowledgeable, friendly and helpful. He assured me the repair will be done quickly. By 02/05, all repairs are completed including painting and installation of good quality new floors for entire first floor. Mr. Alford and his crew did a very nice job, and their speed is absolutely amazing! I would highly recommend Tidal Wave!

Kadeja E.

Unfortunately, my water heater was old, cracked, and leaking water onto the supported area in my garage. I needed to replace the water heater with a new one, but the plumber told me that in order to meet the city code, I would have to handle the water damage first. I called out tidal wave (who I’ve worked with before), and they came out the very next day to cut out the affected area and treat for mold. This is my second issue with water in my house and tidal wave has taken care of both issues. They are fast, reliable, and get the job done correctly. Definitely would recommend!

Amanda M.

Decided to go with Tidal Wave Response after another company dropped my condo project. And I’m so happy I did! Billy and his team are very professional and great at communicating. The work they did looks great, and I can’t say enough about my brand new floors. They’re gorgeous. I recommend going with Tidal Wave Response.