The Integral Group LLC - Atlanta, Georgia

Wicked A.

My apartment has had a leak for 4months, and water is leaking into my breaker box. There is no power in any bedroom and the lazy workers refuse to fix it.dont get an apartment with these people

TJ M.

I’ve called this office at least 10 times, in the past 3 days me and my father have called this office a total of 7 times and all 7 times management has been unable to speak to my issues, set up a meeting with me or follow through on any of their promises. The leasing office of my property is closed on Wednesday and their phone is always off so I have to rely on this group to contact them for issues about the properties they manage. From what it seems, if you live in the Ashley Auburn Pointe community such as me you are not seen as valuable.

Jason I.

The worst management company in the world. It’s hard to get an application process. It’s been weeks since I applied and the office staff is waiting on the regional to approve it. It's even harder to get in touch with regionals or and upper management. I’ve never seen a company that don’t want move in’s. This is ridiculous.

Gia B.

To whom it may concern,

If you're considering moving into Ashley Collegetown, RUN! I personally am not on section 8, I found out many residents are on section 8, & in my opinion, explains management's lack of concern for their tenants' welfare. From the time I moved in my phone number was never added to the call box for the main gates. When my guests attempt to enter the complex using the callbox i I have to go outside of the gates to let my guest in which is a HUGE security issue in this area. I reported it multiple times to the leasing office & no action was taken. Hall gates are inoperable & remain unlocked 24 hours a day. I have reported this multiple times to management & within the year either of these issues have been addressed & repaired.

I witnessed multiple domestic fights between neighbors & I witnessed multiple fights in the parking lot, police presence is a constant. The parking lot is constantly littered with debris. The main gate that cars drive through is always left open or broken allowing vagrants to wander throughout the premise at their leisure. It is not safe walking within the complex gates. I was approached by a vagrant man who was outside of the gates & was able to gain access using the hall gate and approach me in the parking lot.

On a separate occasion I was headed to work around 5 AM & there was another vagrant man on his bike inside the complex & he began circling me and continued to move closer and closer so I called the police & had to let it be known that I would tase him. After multiple emails and calls to management & after living here for 1 year, the security gates have not been repaired & the hallways are still left unlocked, and my phone number still has not been added to the call box.

When I moved in last summer June 2019, I noticed little insect wings in the window sill of my bedroom windows & little did I know what spring would bring. As of March 2020, during a pandemic, my ENTIRE bedroom, deck, and outer wall is infested with flying, biting termites! They got into my closet, dresser, my bed, EVERYWHERE in my bedroom to the point that I have had to sleep in my living room because taping the windows with duck tape & spraying bug spray is not enough. After multiple phone calls and complaints to management about an exterminator coming to my unit, as of June 1st, this still hasn't been addressed or repaired. The conditions in this complex are unbearable, and managements' main concern is not the tenants safety or addressing any of the aforementioned.

On May 13th, 2020 around 9:30 PM I heard police screaming & people yelling, I stepped onto my balcony & the police (around 15-20) had a car surrounded with all of their weapons drawn demanding a fugitive out of the car. This was a complete red flag on top of all of the other red flags I have felt. It is NOT safe to live here.

After I asked for it in March I got no response about the termite infestation, I called the leasing office to receive rental history so I could apply for new apartments. It took almost a month to receive the rental history after March. It took them until last week to finally provide me with my rental history. Now Patricia & Cindy are telling me that I can not leave on June 30th, 2020 when my lease ends & they are trying to extend my lease to July 31st, 2020 and make me pay an additional month when this is NOT SAFE. I want out on my original lease date of June 30th, 2020. Why should I be accountable for paying an additional months rent when I paid my rent for 12 months & none of the security or issues above have been addressed? There is a definite safety issue and I believe management used intentional tactics when they would not accommodate me with the rental verification.

I am terrified to lay my head down in this apartment due to lack of security measures and negligence of management.

Concerned tenant

Ashley A. P.

Great communities in Downtown Atlanta and beyond! We take pride in serving our residents and building a sense of community in our neighborhoods! Visit our website at AshleyAuburnPointe.com today!

Christina L.

Is there a rating lower that 1 I have been trying to reach out to this company for weeks. My elderly mother (80 years old) is a resident in one of their apartments Arbor Hills at Ellington, Pleasant Grove, Alabama. I have begged her to come and move in with me, my husband and my son, because we have PLENTY OF ROOM for her, but she insists on staying there, I guess because of the friends she has made there. She has had HVAC problems for over a year. They keep coming out to her apartment to putting a band-aid on a unit that needs to be replaced. When it's hot outside, it's unbearable in her apartment and when it's cold outside, it's cold in her apartment.

We have to warm her apartment in the winter by turning on her stove and opening the door just to get heat in her unit. When it's hot outside, I have no choice but to make arrangements for her to come over and either stay with me or have her to stay in a hotel. There is never anyone on the property who can help you, since my mother has lived there (going on 3 years) they have had at least 6 different apartment managers, they cancelled the pest control services so I have to pay out of pocket for her to have pest control services. I try and call the downtown Birmingham, AL office and the phone line never works, you can't even leave a message. I had to end up calling the Atlanta office and leave a message and I am sure after reading the comments from others, I am sure that they will not return that phone call either. I have no choice but to reach out to my attorney to receive some type of legal assistance. I am a federal employee with friends who work for HUD, so I have already reached out to them for assistance. My next move it to contact the local television station and have them come out to see what the other tenants have to deal with. I hate it has to come to this, but this is my last living parent (my father died years ago). If I was late paying her rent, they would not hesitate to evict her I am sure. She is not on Section 8 or any type of housing assistance, I pay close to $800 for her to stay in this apartment. It is truly sad how they are treating the tenants at this complex (the majority of them are elderly). Hopefully, I can get someone to call me back and soon.

Asya G.

I am extremely disappointed with Integral Property Management Team. My experience has been nothing short of a nightmare. The management is highly unprofessional, and they have a habit of holding onto security deposits without any valid reason. Despite Georgia law requiring the return of security deposits within 30 days, I have been left in the dark for weeks without any communication or updates.

On top of this, they have made up random charges on my final bill, which are completely unjustified. It's clear that this is a tactic they use to withhold money from tenants. The lack of transparency and communication from the management team is appalling.

I strongly advise anyone considering living in any of the properties managed by Integral Property Management to think twice. My experience has been a stressful ordeal, and I would not recommend these properties to anyone.

Sumayyah A.

My AC is out and it’s now going on week 2. I called this company and the office almost everyday for at least a temporary unit. I spoke to 3 different ppl, each person said they would get back with me with an update and no one has contacted me. Its almost 100 degrees outside. The Villages at Carver is the complex.