Summit Management Services, Inc. - Kensington, Maryland

Steve W.

I highly recommend Toria and her team for HOA management. She has been extremely responsive and clear in all her communications. She's a breath of fresh air in the world of HOA managers!

Ato A.

I've dealt mainly with Maria Farias at Summit Management and she has been an absolute pleasure to work with. Maria is very responsive in addressing any issues I've faced and uses her vast knowledge to provide constructive feedback and suggestions to better improve the community that we live in here at KHC.

Tracie G. A.

Summit took over after an unpleasant experience with past management companies for our community and it has been a welcomed and refreshing change. Specifically Toria has been very helpful in understanding how to navigate the community platforms and responding to community/ resident inquires at meetings and beyond.

Nikki W.

As a homeowner, it is a nightmare dealing with this company. Every time i have to deal with them, there is terrible communication and no urgency or follow up. Right now i am dealing with water coming into my unit again. At the end of last year, there was water dripping from my ceiling bathroom. It took weeks for them to get this resolved and the plumbers they hired said there was no ongoing leak or issue. Cut to now and the same area of my ceiling was wet and growing mold. The plumbers came and said the same thing again. Luckily the contractor onsite didn't put the drywall back up and taped some plastic to see if it was still continuing. I let them know a week ago there was more water coming through and i still have not received a plan of action to get this resolved. I have tried to reach out every day for a week. My bathroom has not been functional for over two weeks. This is on top of another major issue i had last year where the tenant above's water heater was leaking into my unit and the one below me while i was on vacation. I had my own plumber come by while i was away to diagnose the issue to make sure i wasn't at fault. They let the water leak buckets into my unit for over a week. This was not a small issue. When i got home the leak would fill a bucket with water every hour. They gave my phone number to a restoration company without letting me know directly what was going on. A company called me about moving my water heater without me ever being told that needed to happen. I am still concerned their might be mold from that incident as i was never reassured any inspection for mold was done before they put the drywall back up.

Beth R.

As a result of a water leak coming into my unit from an upstairs neighbor’s unit, I had the opportunity to learn firsthand the value of having a property manager. June Jackson from Summit Management responded quickly to my need, coordinated visits from various contractors to diagnose the source of the leak and repair it, and interpreted owner maintenance responsibilities as defined by our community’s bylaws. She made what could have been a long, tedious, difficult situation infinitely easier, and I am thankful we have her as our property manager.

Debby R.

Summit Management provides great service. They have always been responsive and provided great support to our community. Over the past few years we have had the pleasure of working with Lori Randall, she not only has the skills to be a great community manager but also the in depth knowledge of our community.

Sheryl

I've spent 21 years living happily at the Tiers at Wheaton Condominiums in Silver Spring, Maryland. The years under management by Summit have been the best. During that time, major improvements were made to the property including stair and railing repair, roofing and chimney updates and cosmetic enhancements. Routine maintenance such as trash pickup, lawn care, snow removal and exterior lighting are all efficiently handled.

Most important, when I have had a question, concern or emergency, the response from Summit has always been prompt and polite. Mark Olinger, the Property Manager and Haura Marafie, Administrative Assistant, are readily available by phone and come to the property to offer information and support. It's important, as a resident, to know that the property is cared for. There's an extra layer of comfort in knowing that management staff care about the residents as people.

All of this is done while keeping an eye on the condo association budget. Summit manages our money so well that, even while enhancing the property, we've gone two (2) years without an increase in condo fees!

Serenity S.

Toria from Summit works with us and she has done a great job in doing property management functions. Highly recommend her services.