Scott B.
5/5
Updated 2025/02/04 to reflect my entire new home experience with Ryan Homes
I have had an excellent experience with the Wellington Farms team at Ryan Homes to build my new home. I have now closed and everything has come together much better than expected.
Lori M. and Kate F. were my Ryan Homes Sales Representatives, and were always there for me, whenever I needed anything. Together they made sure I had all of the tools needed to make the best decisions to select all of the custom options that I needed.
Lori went out of her way to stay at the office past 8:00 pm, so that I could read and understand every single part of each purchase contract. Thank you for being so patient, Lori!
Kate made sure I always had all of the information I needed – even the most off-the-wall document -- she never backed down from a challenge to make sure I had everything I needed. Thank you Kate!
Ben S. was my project manager, and Noah Y. was his assistant. As a team, they ensured that I was always happy, even as they navigated through the complex and intricate details of building several homes for several customers, all in synchronized harmony.
Ben made it a habit to go out of his way to ensure that I was always part of the process and well-educated. During construction, Ben and his team made sure I was kept in the loop with weekly progress updates, including pictures and videos of the whole building process. He also was accommodating of my home inspections, both pre-drywall, and pre-settlement. When my home inspector found a some minor issues, Ben took ownership and responsibility of the issues, and worked with the warranty team to ensure that everything was properly fixed to my liking, and correct to code.
Ben and team were always incredibly helpful, friendly, professional, and constantly available. This process never stopped. Even as I moved in, and afterwards, they were always there to ensure I had a positive experience. Their commitment to customer excellence and perfection is unwavering. Thank you Ben and Team!
Michaelynn B. was my loan officer and Darnell “DJ” P. was my loan processor – They were an excellent team; always ready to help, and always patient, whenever I had a question – and as a new homebuyer, I had quite a few of them! Michaelynn was committed to ensuring that I had the best possible experience. Even while she was out sick, or working late with a huge case load, she was always there to help me. She left no question unanswered, and was constantly available. Thanks Michaelynn and DJ!
Zach M. was my closing officer – Prior to closing, he went way above and beyond to get precise answers to some very complex and detailed questions – He took it upon himself to ensure I had the most correct answers possible. Zach worked diligently and professionally, ensuring I got the facts that I needed. At closing, Zach helped me to stay informed, and in the loop on everything, and he answered every question I had with integrity, honesty, and respect.
Although I did run into some problems during hybrid / e-Closing, Michaelynn and Zach were extremely helpful, and together, they worked to ensure that everything was ultimately correct, went as expected, and that I was happy. In-person closing was hassle free; because I was able to review the documents ahead of time, during hybrid / e-closing. The result was no stress at the closing table, without issues or surprises. Thank you Zach and Michaelynn!
Overall, Ryan Homes has surpassed my expectations, and has redefined for me what quality means in new construction homes. I am thoroughly impressed with the impeccable quality and outcome of my new home. The whole team is awesome, and I would definitely recommend Ryan Homes to anyone. They build with excellence, and they stand by their craftsmanship with an impressive warranty department.
Along the journey, the whole team grew to become good friends, and made me feel not only welcome, and at home, but as an extended member of the Ryan Homes team, and part of the Ryan Homes family.
To the whole team: Thank you for everything!
