Modoc Medical Center - Alturas, California

Pamela S.

We were in a tough situation with a hospital bill. Marina Ruiz went above and beyond what we expected and helped us to resolve the issue. Also, everytime I bring my aunt to the ER/hospital ALL the staff are wonderful. The growth of Modoc Medical is such a blessing for the whole community.

Darrin C.

Positive: E.R care was good, fast, friendly, and professional.

Negative: Administration services suck. Nothing was forwarded. No communication to the V.A. I was billed for things that were supposed to be sent to my insurance.

Loralyn D.

I am changing this to three stars because they did not forward any test results to my doctor and I had a disease that can kill me quick. I called on Monday when I found out my doctor didn't have anything from the hospital and no return call so I called again today, four days later.

These are people's lives you're messing with. You had better do a better job in the office or you are going to kill someone. 22 days after the er visit and nothing to my doctor. Follow through and do your job.

Having been rather sickly my whole life and a klutzy adventurer, I've had to visit a few hospitals over the years and this place was by far one of the best ER experiences I've ever had and I can't thank them or praise them enough for figuring out what was going on. Dr. Perera is one of the brightest and thorough doctors I've seen and everyone there were so kind and so patient. Attentive as well. I really don't understand the bad reviews of this place because, like I said, I've visited a quite a few hospitals (cancer was worth a bunch) and this was one of two best experiences.

X

So many people I know have had issues here. Just go out of town instead. I waited for a specialist for a couples months and when I finally went in, they scheduled me with the wrong doctor, when the referral letter had clearly written out which doctor I was supposed to see. They scheduled me wrong twice, and a third time I waited to see the same specialist, they overbooked her and she couldn't see me in time. Another primary care provider I used to see here also refused to really do anything to help my other physical ailments because "it's probably just anxiety you'll get over it."
The billing department is a separate issue as they never sent me invoices for past appointments that my insurance did not cover. I found a collections notice in the mail and I immediately paid them. Years went by and they never reported it as paid until it finally fell off my credit naturally.

Sarah L.

I took my mom in this morning because she was really sick. They have done great with her. But I can't get ahold of the emergency department to see what is going on with her. I was told by the Dr that she was going to be flown out. He did not tell me what is wrong with her. My only concern is trying to figure out what is happening to my mother and I can't get any answers.

Genny T.

I want to thank the staff of Modoc Medical for everything they did for me while i was in their facility. The staff were so friendly and caring and went out of their way to be helpful. The only issue i had is the kitchen staff needs to study up on acid reflux disease and gerd. They are real and not like just getting heartburn and taking tums and it goes away. They need to learn how to feed patients that have it.

Pulchrous

I got a huge spider bite on my calf, which I wasn't diagnosed with till about a month later. I went to the clinic the third day I had it. Instead of antibiotics and blood work like I asked, Ruth just cut it open without even knowing what it is or giving me antibiotics. Her exact words when I asked what she thought it was were “I guess we’ll never know”. When she knows my mom has lupus. All she did was make the bite way worse. Save yourself and GO OUT OF TOWN.

Samantha B.

Horrible hospital!!! My mother in law has Covid and is in the hospital as I write this we live to far away to come help her they are barley feeding her and ignoring her pill schedule!! We have had this issue previously with this hospital they treat your loved ones like trash I would never recommend your service’s to anyone!! She is in the hospital with ammonia because of Covid and they gave her a small bowl of rice crispys to eat and a sausage patty that she can’t eat due to stomach issues! The only positive this she has to say is about the night nurse being absolutely awesome but it doesn’t make up for the horrible treatment she is receiving.