M.A. Conley Construction - Richmond, Kentucky

Patricia B.

The Conley s are excellent to work with every one of them. They are very professional and you can tell their experience in all of their work. It was a pleasure to work with each one of them, Lisa, with the ordering Corey with the designing Cody with the building and Mike. With the overall knowledge of knowing what, where and how to do everything. I am extremely grateful to them and would highly recommend them to anyone that is in need of a new home or any type of construction on an existing home. They treat you like family. It was a wonderful and stress free experience. Thank you so much for helping me. I now have the dream home I've always wanted.

Leslie A.

There are so many great builders in this area so-fair warning-look elsewhere. I write this after a large piece of trim fell off the an upper cabinet without being touched. That’s the least of the issues with the quality of the craftsmanship overseen by this contractor.
Problems with the windows, doors, refrigerator, fireplace, siding, roof, deck, LVP flooring, carpet, woodwork, ceiling lights, and the list goes on. All made worse by the “lovely” personality of the contractor’s wife serving as some sort of Patient Experience something or other.

The “experience” was a very contentious, expensive lesson that seems to be never-ending.

shawn G.

Working with Mike and his family to build our home in Richmond, KY was great. We built a new home and the details are stunning. Their selections were great and willingness to work with us on some personal selections such as cabinets and brick made it even better. We've been here almost two years and still absolutely love it. Some details such as bullnose corners and tray ceilings are things every guest noticed. The wood-working on our hardwood stairs is exceptional. When people come over we get so many compliments on our home. It's nice to work with someone that also lives in the community. Definitely would recommend to anyone looking for a newly constructed home

Jacob S.

I will start by saying that I have a nice custom home and I like their ability to take an online floor plan and modify it to make it what we wanted. I also have decent electric bills for the size home we have. However, this was not a pleasant experience and there were many issues. It appeared they had good reviews until we spoke with an actual homeowner who had similar issues as we did, which should have been our warning. The list is way too long to put on here but here goes:
-poor customer experience by Lisa. She will be nice at first until you point out poor quality. She was disrespectful on many occasions and doesn't pay attention or care about your concerns. She really only cares about the money, nothing else.
-no quality control at all, my wife and I had to double check everything and then there was pushback on everything (even when the window rep admitted manufacturing issues twice). We were right on every issue we brought up and there was always pushback.
-replaced Sun Windows multiple times for manufacturing defects (spacing issues and tinting issues). While on site I overheard their workers saying the places on the windows could not be cleaned off because they were tinting issues. Upon inspection, they were permanent hand/finger prints. Lisa wanted no part of fixing this issue and even whispered under her breath (not quite enough) when I pointed out again that they had still not been replaced.
-house settled shortly while framing because they used wood spacers between the piers and floor joists and took 3 weeks to replace with metal shims after I called them out (this is a building code violation). I have a 3/8" drop over 8' in parts of my brand new house.
-poor quality paint job (paint patches all over my house, Mike said I could pay someone to paint it again), all door hinges covered in paint
-poor quality carpet and installation that I will have to replace in the next couple years (gaps around door frames/trim, objects under carpet)
-poor quality landscaping (dead tree, replanted every single plant (several were dying) for not digging holes big enough, not using amended soils we purchased, poor spacing)
-I did all the watering of plants and sod because they were not and I didn't want to fight with them over replacing it all.
-tile work looked like I could have done it, I have a couple that are loose.
-several issues with the alignment of our glass shower door in master bath. They tried to sell us on not needing one in the first place (bad idea), likely because they aren't good at installing them.
-not following manufacturers recommendations on placement of instantaneous gas hot water heater (not recommended in attic and in unconditioned space, mine was placed in both). Freezing is not covered under warranty. Uninsulated pipes froze over the winter and I was told to hold myself accountable, which I did as I monitored/fixed the issue over Christmas.
-boulders buried beneath the surface of my yard including directly beneath the sod (grass doesn't grow on rocks), I am still digging these up 2 years later.
-I was told by Lisa that my kitchen was beautiful and no one would be looking at my microwave that was not right (they did replace it after arguing).
-vanity doors that did not align well. No they are not responsible for manufacturing issues but are responsible for accepting materials. They did come and fix it after I worked with the manufacturer to try solve it on my own unsuccessfully.

The list goes on. We won't be using them ever again and they wouldn't take our business anyway. They didn't like us calling them out for their poor quality. Maybe they are better at spec homes where the owner isn't watching the whole time. The difference is in the details is just a slogan, not something they actually abide by.

Edit: had to dig up my septic tank recently to unclog my sewer pipes. The plumber installed the inlet pipe too close to a baffle wall not allowing sludge to fall into the tank. Not sure how we didn't have a problem sooner but it did back up into our home once. On to the next problem I guess.

Debbie E.

We have a beautiful new home thanks to MA Conley Construction. We love our new home and really liked working with Lisa and Mike. They were willing to let us tweak the design and truly make it our own. I highly recommend them to anyone wanting to build a new home.

Wendy R.

We just built a new home with the Conleys in SouthPointe. We wanted similar square footage to other homes and a walk out basement for less than the others, eliminating expensive granite and fixtures. What I got was a house of much higher quality! Mike came up with an awesome floor plan (I believe it was one of their new ones). We made a few tweaks and it’s great. The workmanship looks great, the subcontractors were super nice and many of them offered up good words for Mike and Lisa. I like that the home is energy efficient and the details are fabulous. I’m not a decorator but Lisa was a huge help in choosing much of materials. We were told 6 months to build and we were just a few weeks ahead of schedule. Mike, Lisa, Cory and Cody were all great to work with and I’m super excited about the quality of my new house. Not just the appearance but the structure and quality. I’m so happy we chose them.

Jon M.

My wife and I cannot begin to say how happy we are with our experience with M.A. Conley Construction. From the initial meeting armed with only thoughts of a floor plan in our head, Mike would develop our dream forever home. We then would witness M.A. Conley Construction bring it to reality. Mike, Lisa and Cory were all great to work with. Lisa is amazing at what she does. She will help guide you through each phase and make it as less stressful as possible. We never felt forced or pressured into making decisions, but were encouraged to make decisions about our home that we would enjoy. It was evident that hard work was being put into our home. M.A Conley Construction has gone above and beyond with giving guidance, answering questions, and just making the building process less stressful and exciting. I would highly recommend M.A. Conley Construction to anyone looking to build a new home. You will be 100% satisfied with your decision! We LOVE our new home!

Brian S.

Going through from the initial appointment to the finish of the build has been very smooth.
Mike, Lisa, and Corey aways respond back to any questions and have been very ope and honest about every step of the build. We got to be at the site daily and watch the Conley team work. The guys they have working really care about what they are doing and they show great pride in the work. The home they built for us was built better than we ever imagined. Thank you.