J&M Electrical Service - Richmond, Virginia

Kim W.

We had a consultation and estimate on December 31 and were scheduled for work on January 2 and 3. The projects, as shown in the screenshot I provided, totaled $4,617 for what was supposed to be two days of work. However, the actual work took about eight hours over those two days, involving one professional and two apprentices.

I questioned the high labor costs for work that didn’t last the full two days, and the estimator explained that the presence of the apprentices made the process quicker. He even suggested that he could send one of the apprentices home on the second day if we wanted the work to take longer, which I found insulting. I feel we were overcharged for labor. While I would like an itemized list of what we paid for, I don’t think it’s worth pursuing further; we’ve decided not to return as customers.

Additionally, there is now visible damage around the panel box that needs repair. If the panel box had been installed correctly, the cutout area would have been covered, preventing this eyesore. The panel box is also not flush with the wall, leaving enough space for my fingers to fit underneath. They also created a hole in one of our shutters and attempted to cover it up as if we wouldn’t notice. Furthermore, the ground wire for our slab is connected to the fence, which we plan to replace—what happens then?

Lastly, we had to call them back to install a bubble on the outlet at the back. The main worker told my husband it wasn't necessary, which is why it wasn’t installed during their initial visit. When they finally put it on, the work was done poorly. It seems that the phrase "cutting corners" triggered the estimator, and I may have inadvertently offended him; my only intention was to ensure that the work was done properly, especially given the high cost for what was supposed to be two full days of work.

While my main complaint is not solely about the costs, I expected top-quality workmanship for the price we paid. I believe they could have taken more time to deliver a more polished result. On a positive note, we do appreciate having the convenience of an outlet in our hallway now.

David E.

Transformed the appearance of our home with new recessed and pendant lighting as well as under counter lights. Great price and quality work, very responsive.

Debbie I.

I have had my generator for almost 5 years. When J&M installed it for me, they did an awesome job. Their employees were courteous, knowledgeable and quick. They come every year to do maintenance on it and make sure "all is good". I would recommend them to anyone. Great company.

Teresa C.

We just had our initial meeting with Jason Gay of J&M Electrical! OH MY GOODNESS is he awesome!! He was polite and curious and gave his honest opinion when asked. He is a top-notch professional and went over every detail of our estimate and the work we need done! I have no doubt that when the tradesmen come to do the work that it will also be first class! We cancelled our next electrician appointment because Jason was so thorough! We are super pleased with his service and felt like he had solutions for all our needs! Excellent! Meant to post this last month!

JACQUELINE D.

I've been a customer for going on four years and I've always been very happy w/the level of customer service that I have received! All of the staff at J & M Electrical Service are very friendly and professional. I'm very glad that I selected this company to purchase my Generac generator and I look forward to continuing doing business w/them!

Brandy A.

We have always trusted and employed J&M for our electrical services over the years at our home. They are honest, thorough and professional. Jason is wonderful to work with. Highly recommend J&M if you value trust, safety, and value and excellence in workmanship.

Stacy B.

Jason came by and fixed our electrical problem with ease. His knowledge and professionalism was outstanding. The pricing for the fix was very fair! You couldn't ask for more from a company. If you need any electrical work done at your home, I would highly recommend J&M electrical service.

Thanks,
Stacy Baker

John D.

Jason resolved our recessed lighting problem quickly - something I had been struggling with for some time. Great work, professional, courteous, excellent communication. He also explained the operation of our home generator and performed a quick inspection. I strongly recommend this company and will invite them back again as needed.