Island Service Group - Fernandina Beach, Florida

Steven J.

Had an awesome experience dealing with Island Service Group. The communication was great and David did an amazing job adjusting and moving some of my sprinkler heads at a very reasonable price. I would definitely highly recommend!!!

Kathrine D.

I cannot say enough great things about this company. They were very professional from start to finish and made the whole experience easy and pleasant. I made an appointment for an estimate for some tree trimming and the owner of the company Sean came to my home. He was so honest and kind. I asked him if he thought our big tree out front needed trimming and he said it looked fine and it wasn’t necessary. They gave me 3 different quotes for the various things that I wanted done. They were able to get the work scheduled for just a few days later. The two gentlemen arrived right on time and worked so hard getting everything done perfectly. They were kind to my two puppies and cleaned up everything so nicely. Their prices were more than reasonable and the work they did was fantastic. I will definitely be using them in the future. Highly recommend them.

Erin M.

Island Service Group has time and time again been our go-to for all of our home needs! Sean and his team are honest, professional and experts at what they do. We have had their landscape team manage and trim our oak trees, their HVAC team come to the rescue and repair our system and their Reno team help with our flooring project. We are so grateful for their quick service, affordable prices and expert advice! I highly recommend them!

Brit E.

WC Turner is the absolute best for all our HVAC needs. So responsive, extremely helpful, professional, knowledgeable, and overall a fantastic guy. Our family is so thankful for his help any time we have AC issues.

Shawn M.

This is the second time in the past 2 years they have mowed my lawn instead of my neighbors lawn because they didn't verify the address on the house prior to starting to work and also not the first time that once I informed them they were at the wrong house and them saying they would finish the job they incorrectly started to have them not do so. Same excuse both times that this was where GPS took them - maybe check the number on the house to know it's the house next door with the overgrown lawn and not mine that I just cut and put plugs down in the dead spots earlier this week between the storms. One side of the front lawn is cut and the other side of the driveway isn't which is obvious when you compare to the neighbor they correctly cut afterwards as there's a line and obvious height difference. The back yard they did the outside and then never touched the middle (see pictures). You have to do better and verify you're at the right house and if you start work incorrectly you should fix it to make it right by completing the job. I don't want you to come out to fix it as you can't fix the lawn plugs in the dead spots that I just put down that couldn't be mowed yet. Just do better in the future.

Jim T.

We had some scheduling issues with ISG in the beginning, but Sean and Shane made a real commitment and I'm very pleased we found a way to make it work. The front garden area was unsightly as we knew when we bought the house two years ago. I put together a proposed site plan and we used this as a template for the work order. The installation crew led by Ryan and team did an excellent job. We have an array of healthy new plants and bushes along with a white gardenia tree and new sod in various parts of the front lawn. I would recommend ISG for your landscaping services.

Mel C.

The crew that comes out to mow are awesome but getting service from the office (Andriell and Sean) is not so good. But after speaking to Andriell...she came to the property and met with me and her "crew" are doing an incredible job. The property looks great. I was able to talk to Frank and Luke...great guys! I highly recommend this company for landscaping...thx again for all you hard work!

Ruth G.

Update: within an hour of the original post, the owner of the company was on our doorstep, profusely apologizing for their misstep. I understand that anybody can have a bad day, and Island has done a lot of good work for us in the past. A personal apology, and handling our ceiling issue, made a great deal of difference in updating my rating.

Original post: They did not show for scheduled appointment, nor did they call. When we called twice to find out what was going on, they wanted to put us off another week (for a leak already staining our ceiling). All kinds of excuses, but obviously they are not large enough to handle their workload. Sean, you can do better!