Irontown Homes - Spanish Fork, Utah

matt A.

Update: Since purchasing our sledhaus, we’ve built a foundation under it and turned on power and water only to discover even more issues including leaky plumbing, leaks through the exterior and a mouse infestation due to poor craftsmanship. These additional issues have cost us greatly. We’ve submitted these items to the warranty department and you can probably guess their response. Additionally items that were promised to be done 2 years ago have not been done.

We lost our forever home in the Roosevelt Fire In Wyoming. In a scramble to find a living situation for my wife and infant son, we took a chance and purchased a home from Irontown homes in hopes that we’d have a move in ready home before the snow started to fly in our remote location. As it turns out, the home showed up late, is uninhabitable due to items not being completed as promised, and we are again scrambling to find solutions. The companies communication and professionalism is among the worst I’ve seen. We’ve given them multiple opportunities to right the wrongs and they’ve taken 0 ownership.

***Update in response to the owners reply please see photo of email with link to stove specs. Google may or may not let it post since it has email contact information.

Also, now 7 weeks after delivery, still missing a cabinet, a cabinet door and they won’t even estimate a date for delivery.

Mark G.

EDIT: I have had a few more warranty claims since posting this review. All of them until my most recent were handled with a similar lack of speed or care. I received an email a few months ago saying the head of the warranty group had changed. Earlier this week i submit a claim about siding that had come loose in a wind storm. I received an almost immediate response and the team came out within the week. The group found a few panels that were loose that i did not even reach out about. I was really pleased with this change in attitudes and speed of response.

We bought a family home built by Irontown in Eagle Mountain. The move in date kept getting pushed with little communication to my family or realtor. After a month of date pushes we were able to move in.

After being in the home for a few months two relatively small warranty claims have been made. The claims process says you will have a response within 24 hours. For both claims it took over 24 hours for them to tell me they will have someone call me. As you can imagine its been weeks since either claim has been created with many follow up emails and still no calls.

If you have the ability to purchase a home through another group or builder I would recommend going that route.

Nancy B.

17 years ago, Irontown Homes help me draft then built the home I personally designed for my elderly mother. They built it with excellent craftsmanship to the handicapped requirements and specifications that were needed. Over the nearly 2 decades of owning the home, I have had nothing but complements on the home and the nice details they added. The weaknesses that exist are related to the foundation I provided. Their structure was plumb and level to 1/8 inch from end to end. The foundation, though good, was not as exacting. The structure quiets exterior sounds and people have commented on this feature. I would not hesitate to build with Irontown Homes again.

Santa D. &. M. C. V.

Beautiful, well laid out, very affordable homes. Multiple Floorplan and lots available. Units are open and you're free to browse on your own, no pressure! Very impressive!

Madds M.

I am very disappointed in the product and service I received from Irontown Homes. A big driver in going with this company was the 4+ star rating. I wish I had really dug in and read the actual reviews. It's pretty obvious that most of the reviews are written buy employees and friends rather than customers.
My project came with many issues including added costs, delays, and poor craftsmanship. I've submitted a warranty claim with little success.

Jeri J. C.

Drove from Salina to Utah County to talk with companies about building us a modular home. Nothing on the website stated that we needed to have an appointment with a salesperson. The receptionist was "acting" nice but we felt like she was judging us. Told us the salesperson was in a meeting, walked just out of site came back and said the salesperson was out of the office. Never once took our name and phone number.

I walked back in after we walked out to the parking lot, told the receptionist that she and the sales group are rude to treat a new perspective client this way.

Troy K.

I worked with Irontown homes on a project for business services. I worked a lot with Greg initially who was very professional. He was always easy to get a hold of and very responsive to emails. I then worked with Kam and had the exact same experience. I would not hesitate to recommend working with the group at Irontown homes.

Scot N.

I did a full tour of Irontown. Incredible facility and amazing product. The new Sledhaus design is one of the most elegant and efficient structures on the market. I was amazed at how strong these homes are- they are overbuilt and designed to be lifted and placed anywhere you want a home, opening up possibilities that I had never considered.