IKO Community Management formerly The Commercial Management Group, Inc. - Laurel, Maryland

For individuals and businesses seeking reliable property management and real estate consulting services, IKO Community Management, formerly The Commercial Management Group, Inc., presents a noteworthy option. Located at 14440 Cherry Lane Ct #219, Laurel, MD 20707, United States, this company offers a multifaceted approach to managing properties and navigating the complexities of the real estate market. Contacting them is simple through their phone number: 3019244050. While their website currently remains unavailable, the available information paints a picture of a company striving to provide comprehensive services.

About IKO Community Management

IKO Community Management operates as a dedicated property management company and a trusted real estate consultant. Their core function revolves around assisting clients with the operational and strategic aspects of their properties, whether residential or commercial. They aim to streamline processes, enhance tenant satisfaction, and maximize the value of real estate assets. The company’s evolution from The Commercial Management Group, Inc., signifies a shift in focus, potentially broadening their scope to encompass a wider range of property types and client needs. Despite the rebranding, the underlying commitment to providing effective solutions remains a central tenet of their business model.

Services Offered

The services provided by IKO Community Management are designed to cater to a diverse clientele. Key offerings include:

• Property Management: This encompasses a wide array of tasks, such as rent collection, tenant screening, maintenance coordination, and financial reporting. They handle the day-to-day operations of properties, freeing up owners from administrative burdens.
• Real Estate Consulting: Their consulting services extend to assisting clients with property valuation, investment analysis, market research, and strategic planning. They provide expert guidance to inform crucial real estate decisions.
• Online Appointments: Recognizing the convenience of modern communication, IKO Community Management offers online appointment scheduling, facilitating seamless interactions with clients.
• On-site Services: They provide direct on-site services, including property inspections, maintenance assessments, and tenant relations management.
• Wheelchair-Accessible Car Park: Demonstrating a commitment to accessibility, they offer a wheelchair-accessible car park, ensuring inclusivity for all visitors.

Customer Feedback and Reputation

Currently, IKO Community Management has 28 reviews on Google My Business. However, the average opinion stands at 1.8 out of 5. This indicates a mixed customer experience, requiring further investigation to understand the specific concerns and areas for improvement. It's crucial for potential clients to carefully consider these reviews when evaluating the company's suitability. A detailed analysis of the reviews would reveal recurring themes regarding communication, responsiveness, and the quality of property maintenance. The low average score suggests a need for focused attention on customer satisfaction and operational efficiency. It is imperative to research the specifics behind these reviews to accurately assess the company's performance.

Location and Contact Information

The physical address of IKO Community Management is 14440 Cherry Lane Ct #219, Laurel, MD 20707. This location in Laurel, Maryland, provides accessibility for clients in the surrounding region. The phone number, 3019244050, offers a direct line for inquiries and scheduling appointments. The absence of a website, while potentially a strategic decision, may limit access to detailed information and online resources. However, direct communication via phone remains the primary method for engaging with the company.

Recommendations for Prospective Clients

For individuals or businesses considering IKO Community Management, a cautious and thorough approach is recommended. Given the currently low average customer opinion, it's vital to delve deeper into the specific concerns raised in the Google My Business reviews. Potential clients should proactively seek detailed information about the company’s processes, particularly regarding tenant screening, maintenance protocols, and communication strategies. Here's a breakdown of recommended steps:

• Request Detailed Case Studies: Ask for examples of successful property management projects undertaken by the company.
• Speak with Current Clients: If possible, contact existing clients to gain firsthand insights into their experiences.
• Verify Licensing and Insurance: Confirm that the company holds all necessary licenses and insurance coverage.
• Assess Communication Protocols: Discuss the company’s communication methods and establish clear expectations for responsiveness.

Despite the current challenges highlighted by customer feedback, IKO Community Management possesses the potential to deliver valuable services. By addressing the identified concerns and prioritizing client satisfaction, the company can undoubtedly improve its reputation and establish itself as a reliable partner in the property management and real estate consulting sectors. The company's commitment to accessibility, as demonstrated by the wheelchair-accessible car park, is a positive attribute.

In conclusion, IKO Community Management presents a mixed picture. While they offer a range of property management and real estate consulting services, including convenient online appointments and on-site support, their current average opinion warrants careful consideration. Prospective clients should conduct thorough due diligence before engaging their services.

👍 Reviews of IKO Community Management formerly The Commercial Management Group, Inc.

Tina D.

1/5

I have a tree that has fallen onto my house that's not on my property lines since 9/11/2020. I've sent emails and got a work order number, but the tree has not been removed. Everyone should write a letter to Consumer Affairs, Federal Trade Commission for collecting monies and failing to their job as a HOA Management Group.
Very dissatisfied with this management group.

Rae P.

1/5

This management company that serves my community in Prince George’s County is the absolute worst. What’s the point of having hours of operation or even a phone number if you never answer the phone or provide decent customer service - like ever. Not only are they unresponsive, when you finally do a reach a person they are beyond rude and in no way want to assist you with your concerns or problems that you have. Their go-to response is, “You need to review your communities bylaws because the information you’re looking for is there.” I love the community I live in, but I wish I had done my research in the HOA prior to buying my home.

Breon R.

1/5

TCMG INC has to be the absolute worst HOA management group. They do not return your calls, they do not address the complaints, and they do not enforce any of their governing ordinances or guidelines. Poor customer service when calling the office. Ever since they have taken over management, it has been a complete nightmare. We pay HOA dues for absolutely nothing!!!

Update as of 8/31/20
This place is terrible. They don’t even answer the phone anymore. Does anyone even work here?

Don S.

5/5

I have been doing business with them for about 3 years. I have found them to be really responsive and time sensitive, which is a big deal on my end. I have had a few situations where we had emergencies or time sensitive issues that had to be solved and they totally got them handled. Our rep is friendly and contacts us regularly, we're really pleased with them and intend to re-contract.

Freddie C.

1/5

...wish I could give a negative rating for TCMG. I've been trying to reach them about parking placards for more than a year now and have yet to get an answer...not even a response to my emails and phone calls. They've stopped having HOA meetings (conveniently) so there's no one to speak to in person. Terrible customer service considering the HOA fees we pay.

Kay F.

1/5

This is a HORRIBLE property management company. I have a caved in Walkway that has not been addressed since my first work order in 2015. They closed the work order without notifying me of a solution. This is a safety hazard! I put a second order in for the same issue 2 months ago and still have not heard from them despite numerous phone calls. This company only cares about collecting HOA payments and not using them towards the community that they are suppose to upkeep. If your looking for a home that is managed by this company RUN THE OTHER WAY because they will ruin your homeownership experience with their unprofessionalism and lack of competency for what it means to be a real management company.

Ashley Z.

1/5

I'm really confused about the 5 star reviews on here as I can't even get TCMG to respond, follow through on actions they committed to taking, or provide proper notice for meetings or services that will impact residents (where they have damaged my property). Honestly, where are the fees we pay them going? I'd really like to know since the most recent budget they've made available is a draft from 7 years ago (pictured below) . The second photo shows all the things the website commits to doing - it does not do these things, let alone "much more". I had to go complain in person for to even get them to give me the information i needed to pay my dues when I moved in.

Kellen M.

1/5

I wish I could give negative stars. This group has let me and my young child go without heat for over a week now. I have called and actually spoken to someone once who said they would pass along the message. Nobody every called back until I made more complaints then a subcontractor called me today and asked if they could come over at that very moment. Um, I work. I need notice. The contractor said they would need approval to come in to work over the weekend. They never called me back. And now, as is usually the case regardless of day or time...they are closed. Total disregard for decency. So now we have no heat for the weekend. Thanks for nothing Commercial Management Group.