Go To Services, Inc. - Phoenix, Arizona

Maria Williams

We recently had a water leak with our tankless water heater. Go To Services was able to fit us in quickly! They were all very professional and very communicative with us every step of the way! We thank the entire team for all your hard work with getting the job done! I highly recommend their services!

Landon Berk

I used Go To Services for water heater( tankless)/ water softener replacement and couldn’t be more satisfied with the quality of work they performed. They were able to answer all question's and concerns that I had.

Javier and Kevin were great to work with and even answered some questions after they left for today. I appreciated the whole experience and would highly recommended them for any other projects.

David Perez

Juan Fragazo, Alex, and Angelica are a great team! They were on it from the start and helped me through the process. They helped get everything expedited with my insurance company! I appreciate everything they did!

Bobbi Johnson

Alex was wonderful to deal with. She never lost her patience and I felt she really cared. Juan is great too! Both great people

Wilma Weinreich

This service provided great work. They were timely, respectful, and did all work that was necessary. The only reason I didn't give it 5 stars was because they could have cleaned up just a little bit more than they did.

Hannah Hawks

Did some drywall work. Used our garbage (and yard) to dispose of the trash. Left drywall in our side yard, front yard, all down our driveway and to the street then stopped showing up for a week. Said they would show up at certain time and didn't show up about 6 time theought project. Communication and respect for my home would be great. A 2 day project had been 2 weeks and counting. Do your research everyone.

Update. Finished the project. Gave me mismatched shingles without a heads up. Not sure if this is standard but thought others might like to know. I understand the original shingles are faded but the base colors are different. This will not fade out and look better.

Dj Rose

I called Go To on Friday morning 2/22. Their tech, Jason called me within 10 minutes & made arrangements to see me on Saturday so he could assess what happened where my ceiling had fallen. He was there on time - in fact he was there before I arrived. He cleaned up the mess & told me he'd be back Sunday morning. He showed up 15 minutes early (which I greatly appreciated). He brought Gary with him and there was another example of the great people that Go To Services hires. Gary was warm & personable - he shook my hand & got to work. I was very impressed with him & Jason.
Jason took the bull by the horns & was so willing to help me through figuring out how to handle my insurance & he stayed with me through that call too.
Thank you Go To Services!!! You're the best & so are your teams!
Sincerely,
Donna

Marianna Mack

Currently working with this company after the condo complex I live in had major water damage. Only on day 3 with them and it has been a nightmare trying to get any information. Day 1 I signed their papers to do the work, was told they would be in my unit that day to pull up soaked carpet and check the walls for moisture. No one ever showed up, no phone call, no email, no communication of any kind. Day 2 After apologizing for not showing up on Monday, (they said they thought I went with another company even though they had SIGNED paperwork from that very morning) told me they would definitely be at my unit first thing Tuesday morning. 11am Tuesday I still had not seen or heard from anyone-finally they roll in at 11:30, I have to wonder what company believes "first thing in the morning is almost noon?! Day 3-Was told they would be here to remove wet drywall-guess what, nobody shows up, no phone call, no email, no communication of any kind. I call Jason at 3pm he says he will call me back in 15 minutes. Big surprise, no call back. I call again at 4pm and he offers no reason for the no-show today, but assures me they will have people here at 9am tomorrow. I'm not holding my breath. Hoping day 4 goes better, but at this point I could not ever recommend this company to anyone, and I will be making sure my neighbors that are considering using them for the rebuilding process hear this story. I understand if they are short of staff and getting work done may take longer, I'm fine with that. But be honest, tell me you can't make it today, tell me we need to schedule it for another time. Constantly being told lies, or simply not communicated with at all is not a very good start, apparently they are not too concerned about repeat clientele. I'll be happy to update this review should they decide to rectify this situation.