Five Point Restoration - West Jordan, Utah

William B.

Our insurance company recommended Five Point Restoration for mitigation work after a water leak and then for the restoration work. This is an update to the project. We still highly recommend this company for such work. The mitigation team was very responsive and came back multiple times to track the drying process. Restoration started about a week later. New insulation, Sheetrock, repair and replacement of crown moldings, chair rails, and painting. Both teams were willing to work with us to get our house back the way it was. Thanks to Freddie and Boomka and their teams as well as Chris and the office

Allison K.

These guys are awesome!! Chris is the best at communication. His crew is amazing , fast and efficient. Freddie is great to work with. Sadly this is the second water damage problem we have had recently . The first time we used a different company and had a negative experience. Five Point Restoration is a company that I would HIGHLY recommend!!!
I need to add to my review. Ombo and his crew were amazing as well during the reconstruction process. Everything turned out beautifully and they were all so professional and a pleasure to have in our home.

Trevor H.

Five point was recommended by our insurance company to repair the damage from a water leak. Chris and his team did a great job with the necessary demolition and getting things dried out. Boomka and his team did all repair work and we were very impressed with how professional and fast they were at getting the work completed. They worked some really long days and were anxious to make sure we were happy with the work. They cleaned up the area after each day and communicated their plans well. We are very happy with the end result. Highly recommend.

Michael H.

Had a water leak in drain pipes that required basically a full bathroom rebuild in the basement, with the added joy of asbestos issues. USAA referred us here, and they did a great job all while working around my schedule as much as practical too. We're looking to get estimates for general contracting work for other projects now as they've certainly earned our trust after the completed job.

Emily F. C.

It has now been a year since I worked with Five Point Restoration in 2021. I wanted to give some time to see how the build and remodeling held up, and we have had zero issues since everything wrapped up. While no remodeling job is going to go off without any issues, I've got to say their response, work, and professionalism were great. For the most part we had a man and woman pair of workers who put up framing, drywall, mud, installed items, etc. They put up our new (but used, bought off FB marketplace) vanity and were accommodating and patient when I had to inform them of small changes for how the setup needed to display. We really only had an issue with some of the completely-dried mud peeling up and making a real mess while we painted. The explanation I got is that they have a special way of painting and never have that same issue, and I said well you knew you wouldn't be painting...so how do we paint. They fixed the mudding then instructed us to paint with light pressure with a smaller roller. That worked! We were a smaller remodel of inside of home, so I can understand we wouldn't be highest priority, but whenever an issue needed redoing or they said they would come, they came. That's especially hard to find during this pandemic period. That's hugely valuable. If I'd known more before starting out, I imagine the quoting experience would've been better and smoother. Some things simply weren't clear. Like when we asked for them to install a door, that didn't include any new framing needs, but I didn't know that "install a door" didn't mean that. So we had to pay more to get an exterior door framed to fit. "Install a vanity" didn't include the countertop piece? So we had to pay more to have them cover the vanity cabinets with the granite top it came with. We needed HVAC work done based on what our job entailed, and that detail was forgotten and so became an extra cost. So if I'd known to ask more detailed questions, our quote would've been accurate from the beginning. We were quoted $21k for the job and it ended up being more like $23,500. Not hugely off but every dollar counts. The vendors they brought in during the quoting process were professional and I like the crews they chose for the most part. The HVAC guy said our job would be the last time he'd be working with contractors and that seemed smart to me since even though he was capable, his attitude had me worried that he'd do the best work on his last job of the sort. But the actual five point crew was 5⭐, the quote process 4⭐, the contractor Jared was so great and patient and explained things very well, and the PM was greatly responsive, so we were overall very pleased with the work done in our home. Five Point added a room+closet+door, cut through a wall and added a door, framed in a new door (that they had to trim because I forgot the wall height was shorter there) at the bottom of our stairs, and switched around the setup of our master bath. They brought in the Drain Boyz plumbing to relocate and add another W/D hookup and change the plumbing in the master. Electrical vendor I don't recall but they did electrical for the same W/D needs and added can lights and switches and outlets as needed. Master flooring was a bit of a disappointment but we never saw a sample, just made a selection by viewing on the phone. And the 3rd-party installers didn't do a silicone seal where it met the shower. At one point the labor crew offered to do a few things not included in the quote if we paid them directly. I checked with the PM and he said that was fine and up to us. It wouldn't carry the FPR warranty but then that would mean it was cheaper. So yeah, some interesting experiences, but no regrets, really! I'm very glad I was present for the majority of the work so i could inform the vendors and crews what the plan was. They seemed un(der)informed at times. Close communication with the project manager was key and was gratefully quickly provided.

Josh L.

**Update...I see that the company has responded to my review. They are correct that they reached out (the day after my 1 star review posted.) They apologized for not getting back to me during the project and stated that they like giving their project managers the chance to correct things before getting involved. However, our PM never tried fixing things (or in their words "make things right with you") and I have all the texts to prove his lack of communication. Their statement of "we've treated you fairly in the end" is also not true. They sent us an inaccurate bill, we had them come do a walk through to see they had billed us for things that were never done. They took those items off the bill and we paid them the full amount for the work they completed. **

Original review:

I'm sure Five Point Restoration would have been great to work with had we had a different project manager assigned to us. After reading all the great reviews we decided to go with them for some water damage to our kitchen from a dishwasher leak. Unfortunately, our PM was horrible at communicating and when we tried to get a different one assigned to us, no one from the office would call us back, they would just have the PM reach out. He would take days to respond to simple questions and often forgot to schedule people to be here. They were supposed to mill new cabinets for some that got ruined by water damage but instead, they went to Home Depot and purchased low end builder grade cabinets that don't match the rest of the kitchen. They did however still try to charge us the original amount, and it took them 7+ hours to install the two (and they're not even level.) We ended up letting the PM know that we would no longer be using them for the project and we hired someone else that finished the job a lot faster and correctly. In the end they tried to charge us an extra $2k for work that was never done (multiple coats of paint, detach/reattach doors and baseboards, removing countertops, removing light fixtures...which never happened, they just painted around them). Luckily we took pictures throughout the process and were able to use those as evidence. The only person that went above and beyond was Briana from the billing office. She was quick to respond and empathetic towards the situation. She did her best to make things right but in the end it was easier to just pay the bill and be done with them. It would have been nice to talk to someone in management to try and resolve the issues before letting them go, but even after numerous attempts, they would not call me back. If you decide to go with them, I would suggest taking pictures and have as much communication done via text/email for tracking purposes.

Raquelle J.

The folks at 5 Points Restoration were fantastic. They got the job done so fast I almost could not keep up with them. They were hard working, spending at least two 10 hour days getting things done. Ombo, Buye and their team were pleasant work with and good at what they do. I would go with them again in a heartbeat.

Linda K.

PROBLEM: My Sixplex pipes leaking in the basement of an historic home, and water damage on ground floor unit from the 2nd story above that unit. The first restoration company I called got there quickly-- but then took 24 hours!! to communicate, and that was with me bugging them. By then I knew I needed another co. I called Dave and he had his expert Alex out there in two hours, and then his recommended plumbing company within another 2 hours to start fixing the pipes. Absolutely professional and I was in the loop starting at the very beginning of the diagnosis. I HIGHLY recommend Five Point Restoration, without hesitation.