Crunch Fitness - Shaw - Clovis, California

Ryan Z.

Visited for a couple workouts while staying nearby for work. It is a typical well-equipped Crunch, and definitely provided a platform for a good workout. Having said that, it was a bit dark (although not an issue) and poorly maintained with damage to mirrors, equipment, walls, bathroom facets, etc. There is absolutely room for improvement simply by maintaining the facilities they already have.

L&D L.

it started out good but has gone down hill since. The only time we get in at 5 am (which is the opening time M-TH) is if the cleaning staff is there. The counter staff has not been showing up until will after 5 am. One day they were over 1 hour later and then this morning we didnt even get into the gym until 5:10 am and when you have to work out and then get to work on time we dont get to do our whole routine at all. A lot of the machines are broken and have been for a while. Really thinking about joining a different gym.

Ernest W. I.

I canceled my membership with Crunch Fitness in 2023 and was assured the process was complete. Unfortunately, I discovered I was charged again in 2024 and even in 2025. This was highly disappointing, as I trusted the company to handle my cancellation properly.

Thankfully, Marissa was incredibly helpful in assisting me to resolve this issue recently. She ensured my membership was finally canceled correctly and took the time to address my concerns. However, the fact that I had to go through this process multiple times—and was charged for a service I no longer used—has left me frustrated.

I even attached screenshots of my statements showing the unauthorized charges over the past two years as proof of the billing issues I encountered. I am currently awaiting a full refund for these charges, but if this isn’t resolved, I will escalate the matter to corporate.

While I appreciate Marissa’s help today, the recurring billing problem and the time it took to address it have been a poor experience overall. I hope Crunch Fitness takes this feedback seriously to improve their cancellation and billing processes.

Real W.

It’s better to go through the reviews whenever someone is going to invest their time and money. This gym is good for classes they offer . Most of the machines are out of order and no one knows when back in order to use. They have information in their website still you have to come in person to start or cancel your membership. If you want to freeze your membership they still charge you annual charges. Even if you call them they will say you will soon get reply from us . But they don’t . Three types of memberships you can opt from . Charges are different of course.

Amy R.

Please and I mean PLEASE check your bank statements. This place has charged inconsistent prices and blames it on “overdraft fees” because my routing number “didn’t work”. Make it make sense. If it didn’t work, how are you able to take my money? Also, the way they charge monthly is not consistent on the same day every month, it’s random days. Your bank can’t tell if this is a reoccurring bill to keep track of it easily, and that is soooo sneaky. Scammy place. 👎🏼 Also, the female manager here is awful, rude and down right condescending. I’m curious if these managers get a cut of the money they’re scamming us of.

Lauren

the coolest gym i've been to, has an upstairs for leg machines and a running track

Steven L.

I joined this gym when I moved to Fresno, and have been a member for 36 months. It is of course a commercial gym, but experience will vary by location. With the peak membership I had access to Fig Garden gym and also San Lorenzo whenever I visited my family. That in itself is already valuable. The pros of this gym: (1) plenty plenty of parking available (2) easy in and easy out with your car (3) not too busy at 5am (4) average to above average in cleanliness, considering how busy it is (5) has a track on the second floor, with additional unique body weight weightlifting equipment (6) the front desk always greets you and says goodbye when you leave. (7) The manager Luis and associates were very great and solving my billing issues and refunded overcharges promptly. It was busy for him, but he still gave me his time, which is difficult for a commercial gym. His customer service skills will take him far. He personally reached out to ABC Financial to fix the issue. ABC Financial is the billing company that works with Crunch. I don’t know what happened but the system kept charging me the annual fee every single month, on top of my recurring normal monthly fee. The cons of this gym: (1) when equipment is malfunctioning it’ll take 1-2 weeks for repair (2) the ceiling pipes were leaking and a bucket was placed to catch the water until it was fixed, which took a month or more maybe (3) 2 power racks, 1 squat rack. So good luck trying to either deadlift OR squat during peak hours. Some people literally bring CHAIRS to sit on to wait for the rack. Considering the member demographic (mostly ages 20-30), 3 additional racks would be great. Crunch San Lorenzo has 6 squat racks and it’s still half the size of Crunch Shaw. (4) the fact that I even had a billing issue, I know other members that have a similar experience, so it’s important that you follow your charges correctly and understand the reasoning behind the charges. (5) there’s rarely any soap for the sinks. Overall, I had a good experience, and my issues were resolved in a very professional manner, but as with any purchase, understanding what you are going into is important.

Qam Y.

My highlight about this gym is the HIIT (High Intensity Interval Training) classes with Coach Ashley. She is a pusher makes it challenging with the extreme workouts. For you do one on one training I recommend her. I wish they had a earlier training class with I heard they do but it’s no where near close to the evening classes as far as the intensity because it’s more elder folks. Overall this gym could be more cleaner especially the restroom/lockerroom and the sauna as been down for sometime now which isn’t right because we pay for that in the membership. The staff is smooth overall.