Chasen Companies - Baltimore, Maryland

Dominique C. J.

I will say that the people who work for Chasen Companies are some of the most genuine and accommodating people. The company itself is a mess. They leave tenants in the dark when it comes to switching property management over and the people that switched over to for maintenance are even worse. Security in the building is a hit or miss and if it's a miss, you may be putting your safety and cleanliness of your on site laundry at risk for squatters to use. I use to have the best maintenance people in my old unit prior to have to switch apartment complexes within the company itself.

Marnie in Leasing, Nick (Leasing Agent), and Jonathan in Financing were all people who continued to assist me when and where necessary to no issues and were always prompt in their response time. The issue was never with staff but once you moved in to your unit and with the upkeeping of the buildings and safety.

Devin L.

All i have to say Chasen does not live up to all there promises. My man Nick, was able to find us a place that fit our dreams. Nick is your guy to find the right place to live. They were able to get us a place in less than 2 days. It was unbelievable.

Its been two years with Chasen and I have to say its been a huge let down. I have maintenance request from the first month I moved in. You will never get in touch with anyone within the company. You wont get in touch with any property managers. They will raise the rent, water and trash fees out of nowhere and just except you to go along with it. They don't care about tenants at all. They don't care about their property at all. Take a look at the trash area. They change management companies like underwear, so you will never get a request filled. If you pay your rent on time you will be met with more money out of your pockets. They don’t value tenants. Garbage construction as everything will fall apart within 1-2 months. Which is why the maintenance request start to pile up.

If you want a nightmare then go with Chasen. If you want your dream apt go elsewhere.

Shanice H.

Nick and Marnie are great at what they do! Besides that…Based on my experience, if it’s not a quick fix or something that is threatening your life today (or might be gold in court), good luck getting any attention on it. Emergency maintenance is not a real thing. They are clearly about their money, and that shows up in more ways than one. Read your entire lease, know what your rights are as a tenant/resident, and document all your communication. You could get lucky and end up in a cute apartment with great light and cute amenities…or your ceiling could collapse….or you might find a few dips in the floors due to uneven floorboards that may or may not be steady. 🙂 May the odds be ever in your favor with Chasen.

UPDATE: the cute apartments eventually start falling apart too. 🥹

Monee S.

When I say that Kate was nothing short of amazing, I mean that! From the moment I saw an apartment I liked that was a Chasen property, the communication was instant. She showed me different places, different areas and found things within my price range. I did have a hint of bad luck and my phone broke and I couldn't communicate for a few days, once I got my new phone I reached back out and we picked up right where we left off! The first apartment we looked at was beautiful but I wanted more space. She sent me my current apartment and I trusted her so much I didn't even need to go tour it! I moved in yesterday and I immediately fell in love with it. If I hadn't found her I just know I would’ve ended up somewhere that I didn't love 100%. Chasen also has so many stunning properties! Kate is the BEST!

Water H. L.

Do not do business with this company He does not pay his contractors or suppliers Look up his record on MD Case Search (Brandon Chasen / Chasen Co ) Multiple lawsuits pending for lack of payment And this in turn affects the level of service for tenants because reputable contractors will NOT perform service for this company because they will not pay Sandy Spring Bank was just awarded over 30 million dollar judgment against this company Stay away!!! They are bunch of crooks and have been screwing people for years and now it’s all catching up Couldn’t have happened to a better person!

nicolehanah2355

I rent a unit and 31 days before my lease expires, they called my electric company to stop my electric service, clearly getting my lease end date confused by one month. I can handle a mistake being made, but what makes this unacceptable is the fact that I have been calling and emailing every possible number and email I can find for 8 hours trying to get them to fix this, and not once have I been able to speak or hear back from a single person. They made a really bad error, left me completely responsible for it, and are doing absolutely nothing to correct what they have done. I’m left to just hope they decide to get back to me within a reasonable number of days, and find somewhere else to stay that has power in the meantime. I have dealt with shady property management companies and owners before, but this is an entirely different level of negligence. Rent from literally anywhere else but here.

Christina M.

While the leasing agent, Kate was incredibly helpful, this company has been awful. It’s pretty much impossible to get in touch with management/Maintence. I moved in April of 2024 and have had a Maintence issue every month since. I’m currently waiting for something I submitted in August to be addressed. Would not recommend.

Mike

My Gf & I recently broke the lease last week. Kate was doing well with answering my text msgs but when it came to ASAP maintenance emergencies. Kate, nor anyone at Chasen(including the property manager) wanted to answer their emails/calls. Our unit was FILLED and I mean FILLED with nothing BUT Fruit/Drain Flies. We’ve spent over $100 at our local Home Depot to find a quick home remedy fix to solve the issue & yet, everything we’ve learned off of YouTube didn’t work. We had to eat in our vehicles, spend the night over at a family’s house & felt extremely uncomfortable sleeping in our bedroom where the fruit flies would swarm all over you and your food! Luckily, we’ve broke the lease, however, we’re now out of $2800! A joke of a company! P.S: good luck for anyone submitting a pest control or a simple maintenance request through the rentcafe app! If I could post pics, I would!