CB Chandler Construction, Inc. - Henrico, Virginia

Jeremy C.

One of the worst experiences I’ve ever had to deal with. CB Chandler completed my project last summer. Some of the photos I have displayed are during and after the project was complete.

The outside work began with removing the old siding. Nothing was put in the yard to capture all the falling debris. We are still removing nails out of the yard and driveway almost a year later. Three out of the four new exterior doors have had to be completely removed and reinstalled because they were completely out of level. The front door would not even latch. Sections of the vinyl siding have had to be removed and replaced due to either not being nailed or bulges from nails not being driven in. Two sections done by a separate company through CB Chandler have completely fallen off the garage. The bulk of the screens on the house have had to be replaced due to sagging or damage.
The tile wall in the master bathroom was redone four times before it was corrected. An attempt was made to try to cover up the poor workmanship which resulted in the glass enclosure, having to be removed and then reinstalled. The grout line in corner of the shower has since cracked. The decision for repair from CB Chandler was to caulk over it. The tile floor in the upstairs hall bathroom is already cracking due to an improper underlayment. The new trim in many of the doorways was not installed flush with the floor. A pathetic attempt of wood filler was used to try to correct this in many of the locations. Many of the doors throughout the inside of the home are out of level and do not seal properly when shut. There are large gaps in the doorways. Heritage Flooring of Hanover was who CB Chandler hired to replace the hardwood flooring in the house. The first time the floors were finished, the job was so bad, the owner of the company stated they needed to be redone again. During this process, they did not remove the shoe molding which caused for a very poor finish. I have since had to replace my downstairs air conditioning unit. The brand new duct was full of sawdust, nails, and other construction debris. Drywall finish and painting took numerous times to get to an acceptable level with many flaws still remaining. I eventually gave up because it seemed like the people doing the work were potentially amateurs off of craigslist. Part of the contract was to add a support beam underneath the deck on my home. The support beam that CB Chandler installed did not even touch the joist which offered no support. After two failed attempts, I redid the support beam myself.
After numerous emails and conversation requesting brick for the base of my garage, this was forgotten and overlooked. They tried to sell me on veneer to cover up their mistake. I eventually settled with a brick base step out. One of the exterior walls that was framed is so crooked. You can see the bulge on both the inside and outside of the structure. The headers over the windows in the garage don’t even connect to the supporting studs. Shims were driven in from their company Rep to remedy this.
Maybe CB Chandler doesn’t produce high-quality work, or maybe they just did a really poor job at my home. In seeing many of the videos and photos they post online, I often wonder if you zoom in, what you may see. I am in and out of new construction all the time. I deal with many builders on many different levels of construction. Since this project was completed, I have been unable to find work that was completed as low-grade as mine was.

Sharon W.

This work was completed January 16, 2025. I was in desperate need of a 10' of rake flashing. I had quick results in getting that piece replaced. The two technicians that came to my home were utterly kind, friendly, respectful and efficient. They cleaned up after the job and the work performed was absolutely perfect. I highly recommend the CB Chandler Roofing Company and I rate them way above a 10.

Matthew S.

Poor quality craftsmanship all around. No site management or direction for trades. If Logan is in charge of your project......run! One of the worst tile jobs I have seen. Electricians not capable of using a tape measure. 30k project ran months over projection. House turned over without proper cleaning. Damages to blinds, toilets, bath tub, doors, ect. Didn't turn off HVAC whole doing work and almost ruined air handler. Installed wrong parts under sink for plumbing. Had to fire contractor off of job. Horrible experience. I've been in contracting for 20 years and this one took the cake.

Sally B.

I contacted this company on March 25, 2022 and an appointment was scheduled for Geoff to come to my home to quote a bathroom/closet remodel project. Geoff came out on May 18, 2022 and took measurements etc. I heard nothing back so on August 17, 2022 I followed up about the quote. I was told that they would check in with Geoff about the status of the quote. I never heard anything else from this follow-up so I emailed again on October 3, 2022 and told Ms. Meats that if CB Chandler was not going to send an estimate or my project wasn't something they wanted to do that's fine but please just communicate that to me. I was emailed the following message: "I am so sorry! I thought this had already been sent to you. We are still interested in bidding your project. I just ensured the file is on Geoff’s desk and in front of him. He is going to try to get the proposal out to you today, but it may be tomorrow. Again, I apologize for the length of time this has taken. Geoff does not normally take months. He has been in the field dealing with issues at different job sites, and I’m afraid your proposal slipped through the cracks." I was again promised by Ms. Meats that Geoff would have me something by the end of the week of October 5. It's now January 13, 2023, and still no quote. Don't let this company waste your time like they did mine.

Deborah T.

I called in a panic because my roof was leaking. I really needed it done like immediately! Excellent customer service and very professional. Chandlers’ quoted me a price and that is exactly what I paid. My project was completed in one day. I am so pleased with the job and service. I would recommend them to anyone. if you’re reading this post make sure you spread the word about Chandler Construction, Inc. I’m going to recommend them to all my friends and family!

Doug N.

Great family run business, I've worked with them on both interior and exterior projects and they always delivered on time and within budget. Thanks CB Chandler crew!

Ryan S.

Very professional company with high quality craftsmanship to match.

Denise S.

Fast and reasonable. Did a great roof job.