Byrd Design and Build - Baltimore, Maryland

Mary L.

I recently had the pleasure of working with Byrd Design and Build on a kitchen renovation. The project was surprisingly seamless and professional.Actually, it was fun!! From start to finish, the team was totally focused on my job although I knew they had several projects happening at once. The crew reported on time.They were respectful and able to answer my many questions to my complete satisfaction-not an easy task!! At the end of the work day the area was cleaned and orderly.There was never a mess.Perhaps the most amazing part to me was watching incredibly skilled craftsmen perform a most difficult cabinet install in a big old stone house.They paid attention to every detail, ensuring that everything was executed to perfection. All the work was done in a timely manner and within budget. We are thrilled!

jane V.

It was a pleasure working with Byrd to help design and build our master bath. We absolutely love the final product! From the initial design phase to the final completion their team was accessible and attentive to every detail. We wouldn’t hesitate to use their services again. They show true commitment and desire to be sure their customers are happy. Job well done Byrd Team!

Julie C.

I cannot say enough amazing things about Byrd Design and Build! First of all, the professionalism and customer service is top notch. The BDB team was always in constant communication and always made sure I was not only satisfied, but delighted with every step of the project. We used them for a partial kitchen renovation. It required demolition, dry wall, carpentry, tile work, electric, etc and they made sure everything was clean day in and day out. They followed our requests and vision, but constantly gave us suggestions, advice, design ideas, etc. You can not get that with just using a contractor. Our project manager, Darren Greene, was also amazing! I really needed his expertise and he went above and beyond in every aspect. Our final product came out better than I could have envisioned. Can't wait to find more projects for BDB to complete!

Joseph W.

"I had an amazing experience with their kitchen and bathroom remodeling services! The team was professional, efficient, and delivered stunning results. Highly recommend them for any home improvement needs!"

Yvonne V.

In 2014 Richard Byrd was the contractor for my rehab loan for my newly purchased first time house. As a person, Richard was great to work with, no difficulties at all. EXCEPT: shortly after my kitchen was completed, my very expensive cabinets started peeling paint down to the bare wood. Richard told me to contact his cabinet guy, he was the one who supplied the cabinets. Richard's "cabinet guy" was hostile and abrasive and offered nothing in the way of even an evaluation. When I called Richard back, he agreed to come to look at the cabinets. He absurdly decided that I was splashing too much water on the cabinets while washing dishes causing the peeling. I might have gone with his theory except it was happening on cabinet surfaces not near my sink. Eventually contacted the manufacturer of the cabinets, KRAFTMAID, and I was told by them that they were having issues with a certain batch of their cabinets with paint peeling issues. A KraftMaid representative came out and inspected the cabinets and replaced all of the fronts at no cost to me.
Another really large issue that I experienced with Richard Byrd was that he installed a brand new electric Samsung stove in my kitchen, which did not work correctly right from the beginning. I thought the product was not so well made. It did work, I was able to cook on it, but one day, about two years into using it, I went to reach for a pan, when the tines on a fork I had in my hand touched the knob and the whole stove shorted out - stopped working completely. By this time I was fed up with the stove and bought an American made stove at HD. But the installers could not install it, because they told me I did not have 220 electric current , but the electrician only installed 120! So I had a new stove and could not use it. That is my sad experience with Richard Byrd Design in Maryland.

Sandeep D.

Hired Byrd Design and Build for a bathroom remodel for a rowhouse in Canton (Baltimore), and I was very pleased with their work. The company provided a detailed estimate and did not pressure or "sell" me on selecting them. They also suggested a previous client to vouch for their work. The whole process was very organized, and the team did an excellent job communicating their progress including the use of an app so that everyone involved was aware of updates. The end result was exceptional, and the work exceeded my expectations. Their attention to the small details was impressive. I highly recommend them for any type of house renovations needed.

Jessica C.

This is an updated review:

My initial review of May 2022 was a single star. We had hired Byrd to convert a three-season sunroom into a four-season room/family space. At the time, the project manager (PM) assigned to our case left a lot to be desired in terms of communication, quality control, and scheduling. Often, the PM would schedule X-person/job at our house, and so we'd take the day off only for noone to show. The drywall work was wavy and dimpled - everywhere. The list goes on.

The "build" portion of our project a really terrible experience overall, and at the end is when I left my initial, scathing review.

However, soon after the project, the Byrd folks reached out to apologize and say the PM had been let go. We were then put in touch with a new PM (Jason) to do a walk through/quality check. He was great - responsive and professional.

Jason offered to have the issues fixed then, or within their 1 year warranty period - our call. We opted to wait closer to the 1 year mark because we were ready to have our space back after months of contractors being in and out. We also figured it would allow time for the space to settle so they could take care of everything in one swing.

In Jan/Feb, we touched base with Jason again to address the items of concern. He wasted no time in coming out to assess what needed work, generating a punch list, and scheduling a team to come out to complete everything in two days.

Based on my experience with the past PM, I was VERY skeptical of Jason's promise to have the work done in two days. The past PM would say X-job would take two days, but it'd often go two weeks.

Wouldn't you know - it took two days. Just like he promised. And it looks great. The walls don't look puckered/popcorned/wavy/all the above anymore. The team who worked here was fabulous, covered our flooring and furniture before starting, and cleaned up well after they finished.

So with all of that said - I amend my review from one to four-stars.

Our initial experience with the old PM was a solid one-star, but this recent experience was 100% five-stars - so that is why I went with four. Had the initial experience been like our recent, it would have been a resounding five-stars all around.

It's also worth mentioning that Byrd acknowledged the issues from our project, took accountability, and then took action to set things right. It is a reflection of their integrity and desire to do well by their client & client's home - which is why I am confident the problems we had would not be repeated for future clients and I can comfortably recommend them.

Jonathan C. R. E.

I had Byrd Design & Build come out to give me an estimate for a brand new trex deck. The owner was very knowledgeable and the work was affordable. Not too long after, the crew came out and got to work. The project was completed in a timely fashion and I couldn't be happier with end result. I will definitely be using this company again for other projects & will recommend them to any friends/family/clients.