Arrow Real Estate - San Diego, California

Caren S.

My husband and I have used Arrow Real Estate for the past three years to manage a rental property for us, and we've been very happy with their service. We were initially grateful that they found a qualified tenant ready to move in at our requested date. Since then, I have worked more closely with Nancy Lopez, and I've joked that she is "my girl" because I can rest assured that she gets the job done. For example, when I had a roof leak, she coordinated all the necessary repair work so that I had nothing to do except pay for the work. This is why I had hired a property manager in the first place, right? More recently, Nancy has proven that she is up for any challenge. When our current tenants gave notice, Nancy posted the property, coordinated a showing, and secured new tenants in less than a week. As a homeowner, this eliminated so much stress, so I'm very thankful for Nancy at Arrow Real Estate.

Greg A.

Kari and Zibby are the most worthless property managers i have ever had to deal with.

My house has not met code for the 13 months I have been here. They have refused to address, fix or provide compensation. They let me out my lease 4 months early so the cheap homeowner can sell.

After I got electrocuted in the shower due to faulty wiring in the house, they proceeded to hire an unlicensed contractor to replace the electrical panel. Being unlicensed he never pulled a permit and Kari and Zibby never got it inspected. Safety issues that they have no desire to fix. I am hoping this place doesn't burn down.

The master shower was leaking into the wall behind it for 10 months. Not necessarily arrows fault but it was noticeable at move in and they did nothing about it. This required 4 contractors to diagnose and replace over the span of 5 business days.

These are in addition to the extensive maintenance issues they failed to fix or fix correctly (3 visits to fix 1 leaking toilet) (4 visits to fix leaking shower valves) etc etc etc.

"Affordability meets profitability" just means they find every way to stick it to their renters.

Christian

My wife and I lived in a property managed by Arrow Real Estate and we had a very positive experience. All of our maintenance requests were generally handled or scheduled by the next business day. Each of their vendors used were always very helpful and got the job done. Their online portal was also very simple and easy to navigate.
The Arrow staff has always been very helpful and nice to work with. My time working with both Kayla and Nancy was great and they were always very kind any time we needed them.
Overall, I would recommend Arrow Real Estate.

Alton S.

Very happy with our experience over the past 2 years with Arrow. Our property manager, Kari, has been incredibly helpful, courteous, and responsive to our needs over the years. No complaints whatsoever. 100% recommend 🙂

Rachel P.

I have been delighted to work with Caden Medina from Arrow. He has been managing our 15 unit community since August 2024, and to be honest, he took on a bit of a "project" with us. He has been incredibly responsive to a high volume of requests, and has helped us improve operations and efficiency. He handles all situations with diplomacy and grace, and is able to communicate well whether it's a service vendor, an attorney, a disgruntled neighbor, or a resident with lots of questions! If your community needs a responsive, honest, and engaged manager, I highly recommend Arrow and Caden.

E -. N. O.

The team is incredibly knowledgeable and dedicated. From handling maintenance requests to ensuring tenants are happy, they cover it all. I couldn’t ask for a better property management company!

Belen

Part 2 update: My lease was terminated because i know my rights and i exosed them for the repairs that this apartment/duplex is in dire need of. Do not rent here unles you want to be charged for the cheap plumbing repairs that the landlord is not taking any responsibility for. You dont deserve to live here in this hell and deal with the landlord Ryan Weis' lack of accountability and narcissism. Now me, my toddler, and my disabled mother will be displaced just because i refuse to pay $2,000 of the plumbing issues that the entire duplex has which I did not cause. Which neither of the tenants caused. All the tenants here have moved out and are in the process of moving out. Everyone here has ended their lease early because of the hell it's been to live here. Worst place i have ever lived at. I've never experienced this in my life.
Part 1. Nancy is not trying to communicate effectively or professionally. I requested pest control and for them to cover the hole where mice are getting into my unit. She called pest control and said that since they were called right away that I should pay rent. I disagree, I will pay rent when the hole is SEALED which is yet to be scheduled. Tomorrow is rent day. I’m done. The fence on the property is falling inward and I dangling off, SUPER HAZARDOUS. Uninhabitable living conditions. Unacceptable for the price I’m paying. Attached are the photos of EVERYTHING falling apart here. Including photos of the mice. 🐭🐁

Tefinanahary

My HOA is running more efficiently thanks to Arrow Real Estate Group. Their expertise and organization are a game-changer for our community.