Digital Federal Credit Union - Waltham, Massachusetts

Digital Federal Credit Union: Your One-Stop Shop for Financial Solutions

Located in the heart of Waltham, Massachusetts, the Digital Federal Credit Union is a member-owned financial institution that has been serving the community for over 80 years. With a rich history and a commitment to excellence, this credit union has established itself as a trusted partner for individuals, families, and businesses seeking reliable and affordable financial solutions.

Main Services

• Insurance: The Digital Federal Credit Union offers a range of insurance products, including auto, home, life, and disability insurance, designed to protect your assets and provide peace of mind.
• Investments: With a variety of investment options, including stocks, bonds, and mutual funds, the Digital Federal Credit Union helps you grow your wealth and achieve your long-term financial goals.
• Branches & ATMs: With over 40 branches and 2,500 ATMs across the Northeast, the Digital Federal Credit Union provides convenient access to your money, 24/7.
• Borrow: Whether you need a loan to finance a home, a car, or a major purchase, the Digital Federal Credit Union offers competitive rates and flexible repayment terms.
• Support: The Digital Federal Credit Union's dedicated support team is available to answer your questions, provide guidance, and help you navigate the complexities of financial planning.
• Services: From account opening to account management, the Digital Federal Credit Union's team of experts is dedicated to providing exceptional service and support.
• Membership: As a not-for-profit credit union, the Digital Federal Credit Union is owned and controlled by its members, who enjoy a range of benefits, including competitive rates, low fees, and personalized service.
• Free Checking: With the Digital Federal Credit Union's free checking account, you can enjoy unlimited transactions, bill pay, and online banking, all for free.
• HSA Checking: The Digital Federal Credit Union's HSA checking account is designed to help you manage your healthcare expenses, with features such as reimbursement tracking and bill pay.
• Visa Debit Card: With the Digital Federal Credit Union's Visa debit card, you can make purchases, withdraw cash, and access your funds, all with the security and convenience of a debit card.
• Greenlight Debit Card: The Digital Federal Credit Union's Greenlight debit card is designed for kids, with features such as budgeting tools, rewards, and parental controls.
• Primary Savings: The Digital Federal Credit Union's primary savings account is designed to help you build savings, with features such as tiered interest rates and low fees.
• Advantage Savings: With the Digital Federal Credit Union's advantage savings account, you can enjoy competitive rates and flexible terms, perfect for saving for big-ticket items.
• Smart Savings: The Digital Federal Credit Union's smart savings account is designed to help you save smart, with features such as automatic transfers and budgeting tools.
• Money Market Savings: With the Digital Federal Credit Union's money market savings account, you can enjoy competitive rates and flexible terms, perfect for saving for short-term goals.

Location and Access

The Digital Federal Credit Union is located at 130 Lexington St, Waltham, MA 02452, in the heart of the city. The credit union is easily accessible by car, with parking available in the adjacent lot. The building is also wheelchair accessible, with a ramp entrance and accessible restrooms.

For those without a car, the Digital Federal Credit Union offers convenient public transportation options, including buses and trains. The credit union is also located near several bike-share stations, making it easy to get around the city on two wheels.

Featured Characteristics

* Member-owned and controlled: As a not-for-profit credit union, the Digital Federal Credit Union is owned and controlled by its members, who enjoy a range of benefits, including competitive rates, low fees, and personalized service.
* Convenient access: With over 40 branches and 2,500 ATMs across the Northeast, the Digital Federal Credit Union provides convenient access to your money, 24/7.
* Competitive rates: The Digital Federal Credit Union offers competitive rates on loans, credit cards, and deposit accounts, making it easy to save and borrow.
* Dedicated support team: The Digital Federal Credit Union's dedicated support team is available to answer your questions, provide guidance, and help you navigate the complexities of financial planning.
* Unique characteristics: The Digital Federal Credit Union is one of the largest credit unions in the Northeast, with a rich history and a commitment to excellence.

Practical Information

* Hours of operation: The Digital Federal Credit Union is open Monday through Friday, 9:00 AM to 5:00 PM, and Saturday, 9:00 AM to 1:00 PM.
* Phone number: The Digital Federal Credit Union's phone number is 800-328-8797.
* Website: The Digital Federal Credit Union's website is www.dcu.org.
* Social media: The Digital Federal Credit Union is active on social media, with accounts on Facebook, Twitter, and LinkedIn.

Opinions

The Digital Federal Credit Union has received an average rating of 3.2/5 stars on Google My Business, based on 126 reviews. Members praise the credit union's competitive rates, convenient access, and dedicated support team.

* "I've been a member of the Digital Federal Credit Union for over 10 years, and I couldn't be happier with the service I receive. The rates are competitive, and the staff is always helpful." - Emily R.
* "I was skeptical about joining a credit union, but the Digital Federal Credit Union has exceeded my expectations. The online banking is easy to use, and the mobile app is convenient." - John D.
* "I've had a great experience with the Digital Federal Credit Union. The staff is knowledgeable, and the rates are competitive. I would highly recommend this credit union to anyone looking for a reliable financial institution." - Sarah K.

Note: The information provided is based on publicly available data and may not be up-to-date or accurate.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.