Omega Contracting LLC - Manassas, Virginia

Tammy L.

***AWFUL FROM START TO FINISH. This may be a long read, but please learn from my mistakes whether you choose Omega or another vendor.

Please note I gave Omega over a month to address my concerns before posting any negative reviews. I sent Omega detailed pictures of every concern to ensure my claims could not be disputed otherwise. Unfortunately, only a few concerns were addressed, and Omega failed to bring out an inspector on two (2) occasions to address my other concerns. Basically no major resolution occurred and therefore I decided to post a negative review.

The entire process from the sales to installation was unacceptable. If I had not kept an eye on the installation, I would have been the average unsuspecting consumer not knowing how poorly the install was. My detailed complaints are below in chronological order:

Incorrect Shingle Selection - The salesman told me shingle selections came from a catalog solely based on COLOR only. That is incorrect! I reached out to the shingles vendor [i.e. Owens Corning] myself, where they confirmed my suspicion. In actuality, the salesman was very misleading as he should have stated all shingles have different quality, prices, patterns, construction, etc.. NOT JUST COLOR! After the install and physically seeing samples, I quickly realized I would’ve installed something else. Bummer!

$50 Shingle Samples - The salesman denied me a sample of the shingle I selected. Finally, he agreed to provide a sample at a whooping cost of $50!! Therefore, I did not want to pay that additional charge and “trusted” the salesman to proceed with the sale. A great error on my end! When I spoke with Owens Corning, they told me samples are free. Also, speaking with Omega after the install, Omega said they have plenty of samples around their office and could not explain why the salesman wanted $50.

Shingle Delivery During Heavy Rain - I told the salesman not to deliver the shingles as heavy rain was coming. The salesman was very rude and snappy. He proceeded to have the materials delivered, and the materials were not protected from weather elements (i.e. covered with a rain tarp). It rained and the workers installed wet products. Anyone knows wet materials should not be used for installation. Who knows what that will inevitably do to shorten the longevity of my roof!

Moss Growing on Shingles - I told Omega the shingles were wet. I sent pictures of moss growing on the shingles. Not only should wet shingles not be used for installation, but GROWING MOSS on the shingles?! When the wet shingles were placed on my roof, you could see water flowing down into my gutters. I asked the workers and they said it was perfectly fine and continued.

Ran out of Material During Install - One of the materials (i.e. underlayment) clearly ran out. Underlayment is a water resistant and waterproof barrier installed directly on the roof deck for weather protection. When I saw this problem, I confronted the installers and they just simply stated “we ran out of material”. Then they proceeded and continued on. Unacceptable! Furthermore, underlayment has to be installed and smoothened out without wrinkles. For my roof, there were areas where the underlayment was wrinkled during the install, but they never went to smoothen it out either.

Quickly Disposed Any Remaining Shingles - Based on my roof size, there were approximately 3 extra bags of shingles purchased. After the install, I asked to keep a few shingles from those extra bags and the workers told me they were immediately thrown away! I paid for those extra bags as part of my contract, and there were no shingles left for me to keep as a sample after the fact? That is unbelievable and seems VERY VERY SUSPICIOUS.

Whether you proceed with Omega or another contractor, please learn from my mistakes and even feel empowered to stop your contractors if things are going very wrong! Good luck!

Patricia S.

I contracted Omega last year to repoint my slate pathway and back deck. What a mess! The first attempt was so poorly done that they to to totally tear out all of the pointing and slate and replace broken pieces. On some slate they use a marker with numbers and after a year I still can not remove the numbers.There is still an area that when it rains, the water puddles. It took the most of the outdoor season (May-August)to get to a point that I could use my backyard area. One major problem was that the workers were left unsupervised and did not speak English. However, they did not charge me any additional cost to fix. I would have referred to have the job done correctly in the first place. The backyard area is still not to my liking but I would rather not have them back to my house. I would not recommend them for any slate or pointing work.

Jennifer B.

We had an amazing experience using Omega for a roof replacement. Eric was our contact and he was extremely knowledgeable, patient, and helpful. He routinely touched base with us and kept in touch with our insurance company when they were being difficult. The installation process was easy and it was all done in one day. The installers accidentally cracked a piece of siding and Matt, who was our contractor for the installation, had it relaxed with a new piece by the next morning. We could not have had a better experience getting a beautiful new roof and I would highly recommend them to anyone!

Kim G.

After our initial contractor backed out of our roof install after 6 months of waiting, I called Omega to see if they could help. Best call I ever made. Our new roof was installed within 2 weeks. Their team was professional, diligent and took great care of us. Thank you Omega Contracting for a job well done!

Christian S.

I'm happy with the service provided. The people I worked with were very friendly, informative, and never hard to reach, making the whole process go smoothly within a timely manner. They're straightforward, going into detail about the work being done, what materials are being used, and gave a reasonable quote the same day. I enjoyed working with Omega and love how my roof looks. I would definitely recommend and contact them again for future projects.

Michelle W.

Omega Contracting was a pleasure to work with from beginning to end. They made the process of replacing my roof to be non-stressful. The crew worked quickly and cleaned up after roof was completed. I was in touch with the Sales Rep and Operations Manager throughout the job and was well informed. Highly recommend.

S. G.

Great company to work with. Richard is amazing. Every single staff member is professional and very willing to help. Did quality work for us and did not create unnecessary stress. Will do business with them again in a heartbeat

John K.

Omega came to my home in a neighborhood in northern Virginia where they had already done work, HIGHLY recommended by one of my neighbors. My son owns his own roofing company, So I was skeptical at first to go with someone other than him. Omega had gotten my roof approved by my insurance company, but when I saw the estimate they had sent me I thought there would be no way I could get a roof done for only what they had paid me. Omega did a great job getting my insurance company to release more money to make sure that everything would be completed properly. They said they would do it for only what the insurance company paid for, and they wouldn't receive any payment till the job was done and I was happy. They even gave ME a little money for telling my neighbors about them. So I decided to let them do my roof. Needless to say I was completely satisfied and more with there work. Their crews were nice and courteous, even chasing down blowing paper in the neighbors yard. The work looked great with the upgraded shingle they gave me. My son even came out to my home and inspected the work after they had finished and couldn't find one thing wrong. After that my insurance company came and inspected the work as well with nothing but praise. Now I find myself in the same position as my neighbor, HIGHLY recommending anyone to Omega.