Douglas Realty - Pasadena - Severna Park, Maryland

Shyama C.

Being a first time home buyer was looking so daunting for me. Rob and Erin Carter were amazing to work with. Rob was patient, knowledgeable and believe me I was super picky! He guided me through the whole process being kind and understanding and found me the perfect home for my next chapter in life. They treated me like a friend and I highly recommend them to anyone who is looking for their new home.

Alex R.

Real Estate Agent Review: Mark Moyer (Baltimore, MD)

Mark Moyer is a knowledgeable real estate agent, particularly when it comes to the Union Square neighborhood in Baltimore City. His familiarity with the area and its history was evident, and he can speak to the personality of the neighborhood and its residents. However, my experience working with Mark left much to be desired in several key areas.

Communication Skills
Mark operates as a team of one, and it quickly became clear that his work as a real estate agent is secondary to his personal obligations and rental property business. Scheduling property viewings revolved around his limited availability, and receiving listings often took a 24-hour turnaround. Communication was primarily via text messages, which were responded to within a few hours, while phone calls required scheduling or were returned several hours later. Unfortunately, he didn’t seem to keep detailed notes of our discussions, as I frequently had to repeat myself. The only time he fully accommodated my schedule was when I arranged closing with the title company.

Customer Service
Mark’s approach is strictly transactional. He didn’t foster a personal relationship, nor did he provide the extra touches that make a home-buying experience memorable. There were no thank-you cards, photo opportunities, or follow-up newsletters. At closing, I received a $15 bottle of champagne despite being promised a “nice closing present.” Several months later, I’m still waiting for anything beyond that.

Professionalism
Mark presented himself casually at property showings, only dressing professionally at the closing. During the buying process, I often felt a lack of urgency when he communicated with the seller’s agent. At inspections, his engagement was minimal; he would sit in a different room while I worked closely with the inspector. I expected him to be actively involved, offering insights and guidance, but that wasn’t the case.

Negotiation Capabilities
Mark’s negotiation style was passive, and I often felt like I was advocating for myself. While the seller’s agent demonstrated strong negotiation skills, Mark seemed hesitant to push for my agenda. His recommendations frequently leaned toward accommodating the seller, and I had to insist on pursuing certain items. Despite his initial reluctance, most of the items I pushed for were ultimately secured, but the process required significant effort on my part.

Inspection Report
Mark’s preparation for reviewing the inspection report was disappointing. Rather than providing an organized summary of key items to address, we painstakingly went through the report line-by-line. His lack of preparation made this process unnecessarily time-consuming and frustrating.

Post-Closing
After closing, there were unresolved items that required Mark’s action. Initially, he denied our prior agreements, leaving me to rehash the events and conversations leading up to those commitments. Ultimately, he did complete the post-closing tasks, but only after much back-and-forth.

Final Thoughts
Mark’s knowledge of the Union Square market and its surrounding neighborhoods is undeniable. However, his comments about not closing many deals recently and his inability to secure business from local neighbors despite long-standing relationships should have been a red flag. While Mark is a nice person, his services weren’t the right fit for me. Unfortunately, I was bound by the agreement I signed and couldn’t seek another agent.

If you’re looking for a no-frills, hyper-local agent and are comfortable managing many aspects of the process yourself, Mark may work for you. Otherwise, I’d recommend exploring other options for a more engaged and proactive agent.

Prof. K.

Blessed to have had Toju as my Real Estate agent with Douglas Realty. From looking at housing options to narrowing down to my ideal choice of home, she was a great help in making the decision. She also helped with providing her insights when I started the mortgage loan process as well as pushing builders to provide a closing date as deadlines were being pushed back. Finally after closing date she still provided guidance on post purchase steps to help avoid unnecessary fees. Overall Toju is the best at what she does and will always recommend her to anyone looking to buy a home in the DMV area.

Nichole D.

Rob and Erin Carter are great to work with. We told them what we wanted and they ran with it. All in about 40…45 days we were at the table to close on our New Home 😊 Great team work.

LaTonya J.

Working with Douglass Realty to purchase our first home was an incredible experience. Suzy was outstanding—her patience, attentiveness, and proactive approach made the entire process smooth and enjoyable. We have a realtor for life:-) She was always honest and forthcoming, ensuring we felt comfortable and informed at every step. Jennifer was equally instrumental, meticulously guiding us through the signing process and keeping us on track. We couldn't have asked for a better team. Highly recommend Douglass Realty for anyone looking to buy a home!

James A.

My realtor that helped me buy my first house was Stephanie and she was great . She made sure I understood everything about the process and how it work. She responded right away anytime I reached out to her even if she was away on vacation. She made sure I got a house that fit all my needs and wants also within my budget. She’s great I’ll definitely be doing more business with her when it’s time to buy or sell a house again. She really puts her all into making sure her clients are satisfied she’s the best. Also Armen was a big help on getting the deal done in time and at the last minute making sure I got the better rate when rates came down days before I was due to close.

Antoinette J.

Brittany was responsive and caring with each property we reviewed. Once we settled in on one she held my hand thru the whole process and took all concerns I had seriously and with much care. Thanks Brittany! I love my new home!

Kelli C.

Adam with Douglas Reality was great to work with in purchasing my investment property. He is very professional and knowledgeable. He was so patient with me, we looked at so many properties and did a lot of offers before we found this investment property to buy. He was always there to answer any questions and he helped me when there was an issue before settlement. I am looking forward to listing this property with Adam after I finish the rehab. I would highly recommend him to anyone that needs a good and trustworthy realtor.