Avondale Overlook - Hyattsville, Maryland

Ramone S.

I had a wonderful experience working with Clementine. They provided an exceptional tour of the apartment, answering all my questions with great detail and professionalism. Their thorough knowledge of the property made the process much easier to understand. Additionally, Clementine was incredibly helpful with all the paperwork required to get the apartment rented. They ensured everything went smoothly and efficiently, making the entire experience stress-free. I truly appreciate their dedication and excellent customer service. Highly recommended

Shon C.

I have been living in Avondale Overlook for almost a year now and it has been a great experience. I would love to give a shoutout to Clementine, one of the Property Managers here. She is always so nice, but busy at work, very hardworking.

The living area is fairly nice and quiet. Living in the Apartment has been great. I would love to also thank maintenance and cleaning because they are always adamant on their job and keep this apartment moving forward!

Thank you Team

Emmanuel A.

Ms Maria is the best. Great at listening to concerns. She understands the essence of service. Not just because it's her job, but because THAT IS WHO SHE IS! Selfless and Smiling all the time ... If She chooses to leave due to any reason whatsoever, I should be getting ready to move elsewhere. God bless you Ma. Thank you for all you do ❤️

Simone A.

I am extremely disappointed with the customer service provided by your property management team. Despite multiple attempts, my calls went unanswered, and when I finally spoke with someone, the experience was far from satisfactory.

The property manager I interacted with was unprofessional, uncooperative, and displayed a poor attitude throughout the conversation. When I requested documentation regarding my application, the woman on the phone was not only unwilling to assist but also came across as incompetent and unnecessarily rude.

Considering the high application fees for a non-luxury apartment, I expected a much higher standard of service. This experience has left me frustrated and questioning the company’s commitment to customer care.

I would appreciate a prompt response to address these issues, as well as clarity on the documentation I initially requested.

Let me know if you need further adjustments or additional details!

Hajera A.

We moved to Avondale Overlook in August, and our experience has been fantastic! Miss Mariah Richmond was incredibly friendly and kind throughout the entire process. She patiently answered all of our questions and made our move-in quick and stress-free. This has been the best experience we've ever had with a property management company. Highly recommend!"

Raymond J.

Edit (1/1/25) In interest of fairness, I wanted to update my review. The last few months here at Avondale Overlook have seen quite a bit of improvement. The much awaited parking project was completed around August. The parking project opened up many non-reserved parking spaces closer to the entrance of the building, while still keeping the parking lot behind the building open for non-reserved parking. Since then, I have not had an issue finding parking no matter what time I get home and therefore I’ve not gotten towed. While it would be nice to be compensated for the tows and fees due to off-site parking that were incurred due to limited parking from months past, I am very happy to not have to worry about finding a parking spot when I return home.

My only true critique of the parking now is still the paltry amount of visitors parking spaces. When the parking project was initially completed, there were 18 total visitor parking spots (10 around the back curve of the parking lot, and 8 towards the back entrance of the parking lot). For whatever reason, the 10 visitor spots around the back curve of the lot were removed. Seeing as we now have ample parking for residents, I was baffled at this decision. As a result, when I invite friends and family to visit, there is still no space on the property that they can park without fear of being towed (with the exception of the 8 visitors parking spots towards the rear entrance of the parking lot which are often occupied). Another minor critique is that residents are required to pay a monthly parking fee to park on the property. While not a major concern, I am aware that there are properties that only require a parking payment once a year. With only these exceptions, I am very happy with the updates brought about by the parking project.

In regards to the management team; there have been several new people that have been in and out of the office since I’ve lived here. However, as of recent, there’s been a core of at least 3 individuals that have been working in the office for the last few months. One, of course, being Clementine; who has remained the most consistent and reliable employee during my entire time living here. We now also have had a consistent property manager and another person working in the office. Their names escape me at the moment, but with their combined efforts, I have seen tangible change to the quality of living here at Avondale Overlook. The consistency with which the residents are communicated with via emails cannot be understated; as we are notified of any relevant updates on a regular basis. In addition, when the elevator is down, a door is not working, or any other building anomaly, we are notified promptly and the problem is typically fixed within a week or two; seemingly three at most. Their efficiency of effort as well as consistency has not gone unnoticed; I appreciate the improvement of conditions here at Avondale Overlook.

The other concerns I have of living here are outside of management’s control; primarily the cleanliness of the property. Quite literally every day there is trash in the elevators and hallways. Sometimes trash or other items are left near the mailbox area causing unnecessary clutter. It’s also not uncommon to see animal urine and food droppings in the elevators. At times the rug at the front and back doors is pulled or rolled (likely by a resident) and simply left unkempt. Unfortunately, the combination of these concerns causes the property to have a disheveled appearance. None of these aforementioned cleanliness and tidiness issues are the fault of Avondale Overlook, however. In fact, there is a cleaning crew that cleans the building essentially every day; they are consistent and efficient in their efforts.

Overall, the quality of living here at Avondale Overlook has improved to the extent that I felt it necessary to update my review as well as my rating of the property. I hope that these comments can be beneficial to any current and future residents, as well as the management team and employees of Avondale Overlook.

Kaii B.

I had a fantastic experience working with Ms. Clementine Pohla during my apartment leasing process. She was incredibly helpful, knowledgeable, and responsive throughout the entire application process.

Ms. Pohla took the time to answer all my questions, address my concerns, and guide me through each step. Her professionalism, friendliness, and dedication to finding the perfect fit for me truly stood out.

I highly recommend Ms. Clementine Pohla to anyone looking for a smooth and stress-free leasing experience. Thank you again for your exceptional service!

Candy F.

The staff here are very irresponsible, I lost something in a place with a surveillance camera, but they ignored me when I asked if I could see the camera, they left when I was explaining the problem, so what is the point of installing a camera? Because they are so irresponsible, there are many thieves in the building, they openly steal things because they know the staff ignores it.